Field Operations Engineer

Wifinity; London Borough of Croydon; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Enhanced annual leave

Remote-first environment

Job summary

Wifinity is seeking a proactive Field Operations Engineer to be the face of the business from South Croydon towards the South Coast, supporting customer sites within the South East region. You will install and commission new or upgraded sites, troubleshoot onsite issues, and ensure installations meet design and company standards.

This role offers hands-on exposure to large-scale networks, with travel across the patch.

Qualifications

• Be proficient in using NetBox to locate site/device information and identify services.
• Experience with Ruckus, Cambium and Mikrotik.
• Configure switches via CLI, create stacks, VLANs, PVIDs and check MAC/LLDP tables.
• Use cnMaestro to manage switches and groups, edit port configurations and monitor uptime.

Responsibilities

• Troubleshoot network and client device issues onsite, including physical aspects.
• Collaborate with Customer Service, Technical Support and Installation teams to diagnose, resolve, and activate sites.
• Perform network performance analysis, compile reports, and respond to monitoring alerts.
• Conduct scheduled maintenance and respond to live fault conditions in the field.
• Carry out wireless surveys and Wi-Fi optimisation to meet installation standards.
• Audit installation quality and act as handover acceptance from installation teams.
• Create and execute test procedures (cabling, fibre, wireless coverage, product testing).

Skills

Communication skills

Customer-facing

Adaptable

Problem solving

Finisher mindset

Education

CCNA-level networking knowledge

Tools

NetBox

Ruckus

Cambium

Mikrotik

CLI switches

cnMaestro

Wi-Fi analysis tools

Fluke instruments

Job description

Field Operations Engineer - South Croydon

Full time, Hybrid

The opportunity:

We are seeking a proactive engineer to be the face of Wifinity for our clients across a patch stretching from South Croydon towards the South Coast, supporting customer sites across the wider South East region, over approximately 50 miles of territory. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.

About us:

We're a UK-based managed internet provider delivering B2C & B2B connectivity solutions for organisations and their customers.

At Wifinity, we're passionate about providing the most reliable, high-speed broadband and site-wide WiFi networks for modern living. We focus on delivering secure, ultra-fast connectivity that meets the demands of today’s digital lifestyles. Whether in military accommodation, student housing, holiday parks, multi-tenant properties, or retirement communities.

We believe in delivering that experience sustainably. As a responsible broadband provider, we're committed to reducing our environmental footprint through energy-efficient infrastructure, smart power management, and ongoing improvements.

Key areas of focus for this position:

• Troubleshoot network and client device issues onsite, both technical and physical.
• Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
• Perform network performance analysis, compile reports, and respond to monitoring alerts.
• Conduct scheduled maintenance and respond to live break-fix faults in the field.
• Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards.
• Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
• Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
• Audit installation quality, acting as handover acceptance from installation teams.
• Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
• Investigate and repair faults, liaising with management team and relevant stakeholders.
• Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
• Maintain workflow process reports and provide technical support.
• Ensure safe working conditions and compliance with Health & Safety standards.
• Train and support Field Engineering staff where appropriate.
• Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
• Upgrade switch firmware locally and via remote protocols.
• Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
• Run diagnostics (ping, IP scan) and configure DHCP options.

About you:

• Adaptable, self-motivated, and thrive under pressure.
• Excellent communication and customer-facing skills.
• Strong initiative and problem-solving mindset.
• A 'finisher' who refuses to leave jobs incomplete, with high standards and expectations.

Requirements:

• Full UK driving license.
• Previous experience in field engineer / field network engineer role.
• Willingness to travel and stay overnight across the UK to meet business needs.
• Be part of On Call Rota
• Strong written, verbal, and ICT skills; able to maintain accurate systems and reports.
• Experience in client-facing roles with proven customer service ability.
• Flexible team player, able to work independently to deadlines.

Technical Skills & Competencies:

• Be proficient in using netbox to locate site / device information, and identify services being used at a location.
• Experienced with Ruckus, Cambium and Mikrotik.
• Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables.
• Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health.
• On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones.
• Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis).
• Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling.

Advanced Technical Skills:

• Have a good understanding of different technologies including 3G/4G/5G. GPON, ADSL/VDSL/PPPoE.
• Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot.
• Packet capture and analysis (Wireshark, Mikrotik).
• Accessing and troubleshooting via Virtual Machines (Ubuntu, VM).
• Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings.
• CCNA-level networking knowledge.

We offer a competitive salary and benefits package, including an enhanced annual leave scheme starting at 25 days, with additional holiday entitlement awarded through length of service, alongside a remote-first working environment that gives our employees greater flexibility and supports a healthy work-life balance.

Please be aware that the successful applicant to this role will receive an offer subject to the satisfactory completion of a basic DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.