Field Officer: Home Installations & Monitoring (Night)

Serco; Kelmarsh; On-site; GBP 24,481 - 29,922; Full time

Job description

Location: Northampton

Hours: Night Shifts – 5pm to 1pm (37.5hrs per week)

Locality: You must live in or very close to the NN6 postcode area.

Benefits

• Base Salary of £27,202 per annum.
• Company Car (includes personal use)
• Pension (matched up to 6%), life insurance; 25 days annual leave plus Bank Holidays.
• Continuous training & development opportunities
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more
• Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
• A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.

Our operational year‑round schedule requires a flexible rota, including weekends and bank holidays. Evenings run from 5pm to 1am. Early or late starts may be required, but you will receive at least ten weeks' advance notice of your rota.

About The Role

On a day‑to‑day basis, you’ll travel to individuals' homes to install tagging equipment. You may work alone or alongside a Monitoring Support Officer. Each interaction is an opportunity to build confidence in the justice system and reassure individuals of their safety. Your work helps reduce pressure on the prison system and gives ex‑prisoners a chance to reintegrate into their communities. Each day presents new challenges and possibilities.

Responsibilities

• Install and maintain electronic monitoring equipment in client homes.

• Build rapport with clients, ensuring they understand the purpose and benefits of the system.

• Work independently or with team members to complete installations within scheduled times.

• Record observations, report incidents, and maintain accurate documentation.

• Shift as part of a rotating schedule, including potential early or late starts.

Requirements

• Current valid UK driver’s licence.

• Reasonably fit and able to travel to a variety of locations.

• Strong written and verbal communication skills to build relationships.

• Willingness to attend a 2‑week initial training course and follow a mentorship program.

• BPSS & Standard DBS clearance, inclusive of a full occupational health assessment.

• Commitment to delivering compassionate and resilient care; gender diversity welcomed in line with the Equality Act 2010.

Equal Opportunities

Serco welcomes applicants from diverse backgrounds and encourages applications from female candidates as part of genuine occupational requirements. We are committed to providing reasonable adjustments at interview and during employment and we are a Disabled Confidence Employer.