Field Network & Customer Service Technician

South West Water; Barnstaple; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday buy & sell scheme

Pension scheme

Life Assurance

Cycle to work scheme

Retail discounts

Job summary

South West Water in Barnstaple is seeking a Network & Customer Service Technician to maintain the water distribution network and ensure a safe, reliable supply. You will deliver excellent customer service, respond to network issues and support maintenance activities with internal teams, contractors and regulators.

This hands-on field role requires problem solving, communication skills and a commitment to safety.

Qualifications

• Five GCSEs (or equivalent) at Grade C/4 or above, including English and Mathematics.
• Full, clean UK Driving Licence.
• Strong customer service skills with a commitment to delivering excellent customer experiences.
• Ability to work independently and as part of a team.
• Willingness to participate in standby and out-of-hours working arrangements.

Responsibilities

• Deliver high standards of customer service, acting as a primary point of contact for customer enquiries, concerns, and complaints.
• Take ownership of customer issues, ensuring they are managed effectively through to resolution.
• Build positive working relationships with customers, regulatory authorities, contractors, and internal colleagues.
• Communicate clearly and professionally during customer interactions, planned works, and service interruptions.
• Carry out operational and maintenance activities across the water distribution network to ensure reliable service delivery.
• Support the maintenance, repair, and replacement of network assets to minimise interruptions to water supply and protect water quality.
• Undertake planned and reactive maintenance activities, including network operation, flushing, leak detection, No-dig repairs, stop taps, meters, and valve maintenance.
• Respond effectively to network incidents and emergencies, and implement mitigation measures during interruptions.
• Ensure all work is completed in line with health, safety, environmental, and water quality standards.
• Work collaboratively with Drinking Water Services teams, contractors, and delivery partners.

Skills

Customer focus

Accountability

Problem solving

Teamwork

Technical aptitude

Planning

Health & safety

Attention to detail

Resilience

Communication

Education

GCSEs English & Maths

Full UK Driving Licence

Job description

South West Water in Barnstaple is seeking a Network & Customer Service Technician to maintain the water distribution network and ensure a safe, reliable supply. You will deliver excellent customer service, respond to network issues and support maintenance activities with internal teams, contractors and regulators.

This hands-on field role requires problem solving, communication skills and a commitment to safety.