Field Manager – Technical Field Workforce (Home/NW Region Based)

SERT Group Limited; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading utilities and green energy company is seeking a Field Manager to lead a technical field workforce in the North West region. This hands-on role involves overseeing daily operations, ensuring job completion, and maintaining compliance with safety standards. The ideal candidate will demonstrate proven leadership skills in managing field engineers, delivering high-performance coaching, and navigating a fast-paced service environment. If you are ready to drive results and improve team performance, apply now.

Qualifications

• Proven experience managing field-based engineers within technical trades.
• Strong operational leadership with a focus on performance management.
• Confidence in coaching, mentoring, and challenging teams.

Responsibilities

• Oversee daily running of a technical field workforce.
• Drive performance to meet high job completion rates.
• Conduct quality, safety, and compliance reviews.
• Deliver weekly performance reviews and coaching.

Skills

Operational leadership

Performance management

Coaching and mentoring

Communication skills

Problem-solving skills

Job description

Field Manager – Technical Field Workforce (Home/NW Region Based)

Contract Type: Full Time

Location: North West region

Region: Cumbria

Industry: Utilities and Green Energy, SMART Meter

We are recruiting an experienced Field Manager to lead and develop a team of technical field engineers delivering installation and service work across the North West region. This is a hands‑on leadership position ideal for someone who thrives in field service operations, technical workforce management, and engineer performance coaching.

The Role

You will oversee the daily running of a technical field workforce, ensuring engineers are supported, jobs are completed safely, and service‑level agreements are consistently achieved. The role requires strong organisational skills and the ability to manage a fast‑paced field service environment covering workforce planning, operational performance, compliance, and on‑the‑day decision‑making.

Key Responsibilities

• Leading daily roll‑call, absence management, and overall workforce readiness
• Driving performance to meet high job completion rates while resolving issues in real time
• Conducting quality, safety, and compliance reviews, including photo sign‑offs and audit checks
• Delivering weekly performance reviews, one‑to‑one coaching, and development plans
• Managing stock, tools, equipment, and job preparedness for all field operatives
• Supporting onboarding processes and ensuring engineers have correct system access, PPE, and work equipment
• Providing day‑to‑day operational escalation support to maintain service delivery
• Ensuring all activities align with health and safety legislation and industry best practice

What You’ll Bring

• Proven experience managing field‑based engineers within technical trades, utilities, metering, FM, or similar field service sectors
• Strong operational leadership with a focus on performance management, quality assurance, and regulatory compliance
• Confidence in coaching, mentoring, and positively challenging teams to improve delivery standards
• Excellent communication and problem‑solving skills with the ability to make quick, safe, and effective decisions
• Comfortable working in a service‑driven, high‑volume, fast‑moving operations environment

Why Join

This is a high‑impact operational role where you will strengthen delivery standards, improve team performance, and contribute directly to the success of a growing technical field operation. It is an excellent opportunity for someone with strong leadership skills who wants to progress within field service management or technical operations.

If you have the capability, discipline and drive to lead a high‑performing field workforce, we’d love to hear from you.

Apply now or message for a confidential conversation.