Field Manager

Anglian; Norwich; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Pension

Company Car

31 days holiday

Birthday day off

Volunteer time off

Health & wellbeing benefits

Employee purchase scheme

Job summary

Anglian is seeking a Field Manager to lead and organise our installation teams across the Norwich region, ensuring work is completed on time and to Anglian quality standards.

You will oversee multiple self‑employed crews, inspect works, and maintain exceptional customer service, with strong emphasis on health and safety compliance and timely issue resolution.

Qualifications

• Knowledge of installation processes and best practices.
• Good on-site presence; interpersonal skills to engage customers.
• Previous experience in a similar home improvement or construction role.
• Strong organisational abilities with attention to detail.
• Valid driver's licence for regional travel.

Responsibilities

• Lead and coordinate 6–7 installation teams to ensure timely, quality work.
• Deliver first-class customer service and resolve queries promptly.
• Ensure works comply with health and safety standards.
• Inspect completed works and arrange handovers to customers.
• Support teams to develop skills and performance.

Skills

Installation processes

On-site presence

Customer communication

Organisation

Driver's licence

Job description

At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer‑first approach. Join us to make a real impact in an exciting business.

The Role

We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self‑employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.

Key Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.

What We're Looking For

• Knowledge of installation processes and best practices.
• Good On‑Site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver's licence to travel as required within the region.

Why Join Us?

• Competitive salary
• Pension
• Company Car
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well‑being benefits including access to in‑house occupational health & well‑being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well‑being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding.