Field IT Support Specialist for Operations

HCL Technologies Limited; Warwick; On-site; GBP 24,000 - 32,000; Full time

Job summary

HCL Technologies Limited is seeking an L2 IT Help Desk Support to deliver advanced technical assistance to field personnel, resolving IT issues with hardware, software, and network connectivity to keep operations running.

The role requires strong problem solving, effective communication with non-technical staff, and collaboration with IT teams and field operations. Training and documentation in ServiceNow and other enterprise tools are key parts of the job.

Qualifications

• Associate's degree in Information Technology or related field.
• Minimum 2 years IT support experience.
• Experience with Windows and iOS devices.
• Strong communication skills.

Responsibilities

• Provide phone-based IT support for hardware, software, and network connectivity for field workers.
• Troubleshoot and diagnose issues, escalating to other teams when needed.
• Document requests and resolutions in the ITSM system (ServiceNow).
• Assist in training field workers on new technologies and systems.
• Collaborate with IT teams and field operations for seamless tech integration.

Skills

Technical support

Troubleshooting

Documentation

Training

Collaboration

Communication

Education

Associate's degree in Information Technology

Bachelor's degree preferred

Tools

ServiceNow

Windows

iOS

Job description

HCL Technologies Limited is seeking an L2 IT Help Desk Support to deliver advanced technical assistance to field personnel, resolving IT issues with hardware, software, and network connectivity to keep operations running.

The role requires strong problem solving, effective communication with non-technical staff, and collaboration with IT teams and field operations. Training and documentation in ServiceNow and other enterprise tools are key parts of the job.