Field IT Support Specialist — Care Tech & Devices

Different Technologies Pty Ltd.; Sittingbourne; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Flourish Wellbeing platform

Flourish Rewards savings and discounts

Employee support helpline

Staff longevity awards

Refer a Friend bonus scheme

Blue Light Card discounts

Job summary

Nellsar is a family-run care group with 13 Homes across Kent, Surrey and Essex. We are looking for a Digital Systems Support Assistant to join our team and work with the Digital Transformation Manager to support the effective use of technology across our care homes and central functions.

You’ll provide day-to-day digital and device support, respond to technical issues, maintain equipment and assist with rollouts of new digital solutions. Travel between locations is required.

Qualifications

• Experience providing basic IT support in a workplace environment.
• Good understanding of computers, laptops, tablets and mobile devices.
• Experience using Android and Apple devices.
• Knowledge of Microsoft 365, particularly Outlook and Teams.
• Willingness to travel between locations.
• Ability to configure devices and install approved updates.
• Strong communication and organisational skills.
• An IT-related qualification (BTEC, NVQ, CompTIA) desirable.

Responsibilities

• Work with the Digital Transformation Manager to deliver digital projects.
• Provide first-line IT support by phone, email, Teams and in person.
• Set up, configure, maintain and issue tablets, mobile devices and other IT equipment.
• Support Care Vision, electronic care records and other care home systems.
• Troubleshoot common issues with computers, tablets, phones, printers, Wi‑Fi and other equipment.
• Install authorised applications and carry out approved software updates.
• Maintain accurate records of devices, faults, repairs and replacements.
• Assist with equipment changes, replacements, new installations and updates.
• Provide clear, patient and practical support to colleagues with different levels of digital confidence.
• Identify issues that cannot be resolved at first line and escalate to the Digital Transformation Manager or external support.
• Travel to Nellsar care homes for on-site support.

Skills

IT support experience

Android devices

Apple devices

Microsoft 365

Good communication

Willing to travel

Clean UK driving licence

Education

IT qualification (BTEC/NVQ/CompTIA)

Tools

Care Vision devices

Tablets

Mobile phones

Laptops

Printers

Wi‑Fi

Job description

Nellsar is a family-run care group with 13 Homes across Kent, Surrey and Essex. We are looking for a Digital Systems Support Assistant to join our team and work with the Digital Transformation Manager to support the effective use of technology across our care homes and central functions.

You’ll provide day-to-day digital and device support, respond to technical issues, maintain equipment and assist with rollouts of new digital solutions. Travel between locations is required.