Field Hardware Support Engineer: Robotics & Automation

Amazon; Tees Valley; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Travel up to 50%

Job summary

Amazon UK Services Ltd. is seeking Field Hardware Support Engineers to ensure Packaging & Robotics systems operate reliably in Amazon’s fulfillment network.

You’ll perform hands-on testing, troubleshooting, and root-cause analysis on cutting-edge robotics hardware, partnering with safety, hardware, and software teams to deliver practical improvements. The role involves immersive field work, training site teams, and contributing to maintenance programs while traveling up to 50%.

Qualifications

• Bachelor's degree in Computer Science or other technical field.
• Knowledge of networking fundamentals.
• Experience in Linux systems administration and/or development.
• Experience in Python, Java, Perl, PHP, Ruby or Bash/Shell.

Responsibilities

• Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems.
• Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of robotics systems
• Front line resolution of RME technical inquiries and escalations.
• Identify, analyze and resolve mechanical and system issues across the Packaging and Robtics Systems.
• Design and implement electro-mechanical tools and fixtures to support deployed and new products.
• Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of robotics systems.
• Develop and implement diagnostic tools to minimize troubleshooting and machine downtime.
• Develop and implement preventative maintenance procedures and training content for advanced robotics systems.
• Lead on-site training sessions for on-site RME teams supporting Amazon operations.
• Develop and implement systems and processes for spare parts management.
• Conduct safety, ergonomic, and risk assessments on AR products and tools and preventative maintenance procedures.
• Produce daily and weekly reports on the safety, reliability, and performance of the products in the AR product suite.
• Provide requirements and “voice of the customer” feedback to development and support teams.
• Up to 50% travel expected

Skills

Networking fundamentals

Linux administration

Python

Java

Bash/Shell

Education

Bachelor's degree in Computer Science or related field

Job description

Amazon UK Services Ltd. is seeking Field Hardware Support Engineers to ensure Packaging & Robotics systems operate reliably in Amazon’s fulfillment network.

You’ll perform hands-on testing, troubleshooting, and root-cause analysis on cutting-edge robotics hardware, partnering with safety, hardware, and software teams to deliver practical improvements. The role involves immersive field work, training site teams, and contributing to maintenance programs while traveling up to 50%.