Field Force Excellence Lead – UK&IE

Bristol Myers Squibb; Denham; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Bristol Myers Squibb in the UK & Ireland is seeking a Senior Manager, Field Force Excellence to lead the development and execution of field strategies across the UK, Ireland, and Nordics. You will own frameworks, KPIs, and the playbook for customer engagement, ensuring data-driven insights influence strategy and performance.

You will partner with Brand, Medical, Market Access and Launch teams to build capability, drive commercial operations, and enable effective KAM practices.

Qualifications

• Experience in field excellence and commercial operations.
• Leadership in a matrixed environment.
• Strong knowledge of UK&I healthcare landscape.

Responsibilities

• Lead field excellence strategy and governance across UK&I.
• Develop and implement KAM processes and engagement playbooks.
• Collaborate with global teams to adapt frameworks locally.
• Build capability, training and analytics for field teams.

Skills

Field excellence

Analytical techniques

Account Management

Customer engagement strategy

Leadership in matrixed environment

English proficiency

Education

Bachelor's degree

Postgraduate qualification preferred

Tools

Veeva CRM

Power BI

Job description

Bristol Myers Squibb in the UK & Ireland is seeking a Senior Manager, Field Force Excellence to lead the development and execution of field strategies across the UK, Ireland, and Nordics. You will own frameworks, KPIs, and the playbook for customer engagement, ensuring data-driven insights influence strategy and performance.

You will partner with Brand, Medical, Market Access and Launch teams to build capability, drive commercial operations, and enable effective KAM practices.