Field Engineer

The Royal British Legion; Winlaton; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

28 days holiday (plus bank holidays)

Generous pension scheme

Flexible working options

Employee Assistance Programme

Learning and development courses

Opportunities to volunteer

Travel loans / Cycle to Work

Job summary

The Royal British Legion is seeking a Field Engineer to join our Technology Operations team. You will act as the IT face in designated regional areas of Scotland and North of England, delivering on-site and remote support, maintaining equipment and building strong user relationships.

You will require strong technical knowledge of Microsoft 365, Windows, Intune and Active Directory, with a focus on reliable service and excellent customer support.

Qualifications

• Experience in end-user IT support and field-based deployments.
• Ability to travel regularly across the North of England and Scotland.
• Driving licence and access to a vehicle is essential.

Responsibilities

• Provide on-site and remote IT support across devices, networks and connectivity.
• Install, maintain and troubleshoot laptops, PCs, printers, and mobile devices.
• Build strong relationships with site users and act as a trusted technology partner.
• Support Wi-Fi, networking and telephony services and collaborate with internal teams and suppliers.
• Travel to sites regularly to perform proactive maintenance and drive service improvements.

Skills

Field engineering

Communication

Time management

Customer service

Problem solving

Tools

Microsoft 365

Windows

Intune

Active Directory

Networking

Job description

About The Role

We have a new opportunity for a Field Engineer to join our fantastic Technology Operations team to help keep our organisation connected through reliable, secure, and effective technology.

This is a hands on role where you will be the face of IT in your designated regional area(s) of Scotland and North of England, providing technical support, resolving issues, maintaining equipment, and building strong relationships with users. You will play a key part in ensuring our technology services run smoothly across a diverse estate, helping people stay productive and supported every day.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As a Field Engineer, you will provide both on site and remote support across a wide range of technologies, ensuring users receive a responsive and high quality service. Key responsibilities will include:

• Delivering technical support for devices, systems, networks and connectivity issues, resolving incidents and service requests efficiently.
• Building strong relationships with site users, acting as a trusted technology partner and providing clear, user-friendly guidance.
• Installing, maintaining and troubleshooting laptops, PCs, printers, mobile devices and other IT equipment.
• Supporting Wi-Fi, networking and telephony services while working closely with internal teams and external suppliers.
• Visiting sites regularly to carry out proactive maintenance, address technical challenges and help drive service improvements.

You will be someone who combines strong technical knowledge with excellent customer service skills. You will be confident working independently, managing your own workload, and communicating effectively with both technical and non-technical colleagues. You will have experience of supporting end-user technology and troubleshooting hardware, software and connectivity issues, along with knowledge of technologies such as Microsoft 365, Windows, Intune and Active Directory.

Most importantly, you will enjoy helping people, solving problems, and delivering a great service wherever you are.

You will be expected to travel regularly in the course of your work, particularly across the North of England and Scotland. You will be contracted to your home address, where you will be expected to work when not travelling.

Due to the nature of this role, a full UK Driving Licence and access to a vehicle is required. You will need to live in a location that allows for regular travel across the North of England and Scotland.

Employee benefits include -

• 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

About Us

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.