Field Engineer

JR United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for diagnosing equipment problems and providing exceptional customer service. Your expertise will ensure timely and effective repairs, contributing to customer satisfaction and operational efficiency. This position offers an opportunity to work in a diverse and inclusive environment, where your skills will be valued and your contributions will make a real impact. If you are passionate about delivering high-quality service and enjoy working with customers, this role is perfect for you.

Qualifications

• Experience in diagnosing and repairing equipment issues.
• Strong customer service skills to communicate effectively with clients.

Responsibilities

• Respond to customer repair requests and diagnose equipment issues.
• Coordinate parts requisition and delivery for service visits.

Skills

Diagnosing equipment problems

Customer service

Repair and service work

Education

Technical diploma or equivalent

Tools

Specialized diagnostic equipment

Job description

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Company:

Finning (UK) Ltd

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

Respond to customer field repair and service requests by diagnosing issues and providing detailed information about the problem to the customer and Finning, enabling the creation of an accurate quote within a cost and time-effective manner.

Job Description:

Main Job Functions

1. Provide an estimated arrival time at the customer's site based on job instructions from the branch, including customer location, machine details, contact name, and nature of the problem.
2. Contact customer site management to register arrival and ensure adherence to site procedures and requirements.
3. Diagnose equipment problems in discussion with customer operators/supervisors using specialized equipment, and provide detailed information to facilitate quoting and repairs.
4. Identify required parts, requisition them, and coordinate delivery times to schedule service re-visits as needed.
5. Undertake repair and service work according to the work plan, including removing, dispatching, and re-installing components to meet standards.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, actively encouraging all individuals to express themselves and achieve their full potential. We do not discriminate based on gender identity, race, ethnicity, religion, age, sexual orientation, marital status, or disabilities. We are committed to providing reasonable accommodations during the recruitment process. Finning is also a forces-friendly employer, supporting those who serve or have served in the armed forces and their families.