Field-Embedded Merchandising Engineer — On-Site Impact

Relex; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

RELEX Solutions is seeking a Forward Deployed Engineer to join our Merchandising team. You will embed in the customer's environment to configure, extend, and build on the RELEX platform in their real operational context.

The role requires on-site work during discovery and go-live, with willingness to travel as a condition of the job. You will collaborate with product and account teams to ensure measurable improvements in supply chain performance.

Qualifications

• Proven experience designing and building software across the full stack.
• Strong understanding of system design and observability.
• Experience building integrations for downstream or customer-facing systems.
• Solid working knowledge of cloud platforms and modern application stacks.
• Good business acumen: translating technical work into measurable impact.

Responsibilities

• Own technical delivery end to end, from discovery through go-live: configuration, extensions, integrations, and quality of everything shipped to the customer.
• Prove value by instrumenting deployments, measuring outcomes, and presenting evidence to operations and executives.
• Own the technical customer relationship, learning their operations to challenge requirements and be the first call for new problems.
• Feed the product by capturing field gaps and prototyping solutions that can become RELEX roadmap items.
• Build customer self-sufficiency through knowledge transfer and clean handovers for ongoing operation and extension of RELEX.
• Grow the account by surfacing adjacent use cases and shaping the technical solution with pre-sales and the account team.
• Support commercial activity with feasibility assessments and technical demos to ensure agreements are technically grounded.

Skills

Full stack design

System design

Observability

Integrations

Cloud platforms

Business acumen

Travel willingness

AI adoption

English fluency

Job description

RELEX Solutions is seeking a Forward Deployed Engineer to join our Merchandising team. You will embed in the customer's environment to configure, extend, and build on the RELEX platform in their real operational context.

The role requires on-site work during discovery and go-live, with willingness to travel as a condition of the job. You will collaborate with product and account teams to ensure measurable improvements in supply chain performance.