Field Electrical Engineer - SmarterDM

Dimplex UK; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Dimplex UK seeks a Field Electrical Engineer to deliver customer-focused installation and commissioning of their SmarterDM products. The role involves ensuring safety, mentoring team members, and maintaining high standards of service across the UK. Ideal candidates will have strong electrical qualifications and customer service experience.

Qualifications

• Proven customer service experience and commitment to high standards.
• Electrical qualifications supported by relevant training and experience.
• Good knowledge of electrical systems.

Responsibilities

• Adhere to operational procedures and safety protocols.
• Conduct dynamic risk assessments at each site.
• Mentor new team members to support their development.

Skills

Customer service

Electrical systems knowledge

Communication skills

Organizational skills

IT literacy

Education

C&G 2357 NVQ Level 3

AM2

18th edition BS7671

Job description

Join to apply for the Field Electrical Engineer - SmarterDM role at Dimplex UK

Get AI-powered advice on this job and more exclusive features.

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, with significant global market positions in domestic appliances, cooling, and ventilation. Dimplex designs, develops, and delivers innovative heating and ventilation solutions across various sectors.

Main Purpose of Role

The SmarterDM wireless energy management platform helps accommodation providers understand their spend and reduce costs by ensuring heating systems are not running when rooms are unoccupied. The Field Electrical Engineer will provide customer-focused, high-quality, cost-effective installation, repair, and commissioning of SmarterDM products for a diverse customer base across the UK.

Key Responsibilities

1. Adhere to operational procedures, safety protocols, and codes of practice.
2. Complete and submit documentation and reports related to service visits promptly and accurately.
3. Conduct dynamic risk assessments at each site to ensure safety.
4. Maintain safety and cleanliness of work areas during and after tasks.
5. Report accidents, near misses, or hazards immediately.
6. Participate in meetings and training to maintain and enhance skills.
7. Mentor new team members to support their development.
8. Care for and inspect vehicles, tools, and equipment, completing safety checks.
9. Collaborate with the Customer Experience Team to address inquiries and update technical information in Jira.
10. Provide feedback for procedural and documentation improvements.
11. Strive for continuous improvement and exceed KPIs where possible.
12. Maintain knowledge of client procedures and policies.
13. Uphold values of customer fairness and conduct business ethically.
14. Engage in professional development and adhere to GDPR and health & safety regulations.
15. Support the Customer Support Manager and team members.

Essential Criteria

• Proven customer service experience and commitment to high standards of care.
• Electrical qualifications (C&G 2357 NVQ Level 3, AM2, 18th edition BS7671) supported by relevant training and experience.
• Good knowledge of electrical systems.
• Ability to work independently.
• Motivated to meet targets, with strong communication and organizational skills.
• IT literacy and a full clean UK driving license.

Desirable Criteria

• Knowledge of Control and Communication Systems and Dimplex Products.
• Mentoring skills and experience in escalation handling.

Travel Requirements

Travel within the UK and Ireland, including overnight stays up to 4 nights per week, with occasional travel to other parts of the GDHV business.

Company Values

• Think Customer
• Care About People
• Value Innovation
• Keep It Simple

Additional Information

This job description provides a general overview and is not exhaustive of all duties, responsibilities, and qualifications.