Field Electrical Engineer - SmarterDM

Dimplex; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in electric heating and renewable energy solutions is seeking a Field Electrical Engineer to install and maintain their SmarterDM products across the UK. The role requires strong customer service skills, electrical qualifications, and the ability to work independently. The successful candidate will ensure high standards of service while adhering to health and safety regulations, and will actively participate in mentoring new team members.

Qualifications

• Proven customer service experience required.
• Electrical qualifications and good knowledge of electrical systems essential.
• Full clean UK driving licence necessary.

Responsibilities

• Installation and reactive maintenance of SmarterDM heating and AC control systems.
• Complete documentation and reports for service visits.
• Mentor new team members and support customer training.

Skills

Customer service experience

Good communication skills

IT literate

Good organisational skills

Self-motivated decision maker

Education

C&G 2357 NVQ Level 3 in electrical installation

AM2 Practical Assessment qualification

18th edition Wiring regs BS7671

Job description

Company Overview
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role
The SmarterDM wireless energy management platform helps accommodation providers to understand their spend and make significant reductions by ensuring heating systems are not running when rooms are unoccupied.

The role of Field Electrical Engineer will provide customer focused, high quality, cost-effective installation, repair and setting to work on a range of SmarterDM products for a variety of customers throughout their designated area, and throughout the UK when called upon to do so.

Main duties will be the installation and reactive maintenance of SmarterDM heating and AC control systems across a range of customers nationally including but not limited to hotel chains and Student Accommodation providers. Other duties will include supporting customers & providing product training as required.

Key Accountabilities

• Work to operational procedures, safe working practices, Health & Safety procedures, and approved codes of practice as appropriate.
• Ensure that all necessary documentation and reports relating to all service visits are completed and submitted in a timely manner and in-line within SmarterDM requirements.
• Take Ownership for completing dynamic risk assessments when arriving at site, checking that the safety of themselves and others will not be compromised by completing the required task.
• Ensure that all work areas are kept in a safe condition whilst the work is being carried out and that the area is left in a safe and clean condition upon leaving, minimising the risk to yourself and others.
• Ensure that all accidents, near misses or potential hazards are reported to their line manager immediately to enable adequate investigations to be carried out.
• Attend meetings and training sessions as may be required so that the communication is to a high standard and skills are maintained and enhanced.
• Play an active role in the mentoring of new team members to support them in their development.
• Be responsible for the care and condition of all vehicles, plant, tools and equipment issued to or used by the post holder, completing all related pre/post use safety inspections minimising the risk to yourself and others.
• Work with the Customer Experience Team on enquiries where they require further information as collaborating will maximise the opportunity to resolve issues first time.
• Work with Customer Experience Team to ensure the Jira ticketing system has the latest technical information.
• Working together and pro-actively providing feedback where procedures could be improved and identifying product documentation gaps.
• Be Forward thinking challenging yourself and others to continually improve the customer journey.
• Work to agreed KPI's, exceeding them where possible and consistently striving for Excellence.
• Maintain a strong knowledge of client specific procedures and policies.
• Fully embrace treating Customers fairly and conduct business in a manner which conforms to this.
• Always remaining fully Customer focused. To fully embrace company values, ensure they are embedded in day-to-day activities.
• Take ownership of your professional development through 121 reviews and PDR’s
• To understand GDPR regulations and ensure that the regulations are always adhered to.
• To consistently comply with Health and Safety Regulations in all aspects of general duties.
• Support the Customer Support Manager and other members of the SmarterDM team.

Skills, Knowledge and Experience
Essential Criteria

• Proven customer service experience
• Committed to achieving and promoting high standards of customer care.
• Electrical qualifications (C&G 2357 NVQ Level 3 in electrical installation (or equivalent), AM2 Practical Assessment qualification, 18th edition Wiring regs BS7671) supported by additional electrical qualifications, training, and experience.
• Good knowledge of electrical systems
• The ability to work alone and unsupervised.
• Motivated to achieve business targets.
• Self-motivated decision maker.
• Good communication skills over all media
• IT literate
• Good organisational skills
• A commitment to continuous improvement both personally and for the role
• Hold a full clean UK driving licence.

Desirable Criteria

• Knowledge of Control and Communication Systems
• Knowledge of Dimplex Products
• Mentoring skills
• Previous escalation handling

Travel
There will be the requirement to travel within the UK and Ireland including regular overnights stays up to 4 nights in a week and on occasion to other parts of the GDHV business.

Glen Dimplex Values
At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:

• Think Customer
• Care About People
• Value Innovation
• Keep It Simple

Acknowledgement
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.