Field Debt Recovery Agent

SERT Group Limited; Manchester; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking a Field Debt Recovery Agent to join their expanding team. This role offers a competitive salary and uncapped commission potential, allowing you to take control of your earnings while helping individuals manage their debts. You'll be responsible for conducting face-to-face visits, negotiating payment plans, and providing exceptional customer service. With a focus on personal development and job security in a growing industry, this position is perfect for self-motivated individuals who thrive in a field-based environment. If you're ready for a rewarding challenge, this opportunity is for you.

Benefits

Car Allowance

Fuel Reimbursement

22 Days Annual Leave

Ongoing Training

Job Security

Qualifications

• Experience in debt recovery or customer-facing roles is desirable.
• Strong communication and negotiation skills are essential.

Responsibilities

• Conduct face-to-face visits to customers' homes for debt recovery.
• Negotiate affordable repayment plans with customers.

Skills

Customer Service

Negotiation Skills

Communication Skills

Self-motivation

Education

Full UK Driving Licence

Job description

Are you looking for a well-paid, field-based job in debt recovery? Do you have experience in customer service, credit control or collections? Join a growing national team as a Field Debt Recovery Agent and take the next step in your career.

SERT is recruiting on behalf of a leading UK debt recovery and field services company, currently expanding their field agent team across Hampshire and the South East.

Key Responsibilities – What You’ll Be Doing:

1. Carrying out face-to-face visits to customers’ homes on behalf of utility and public sector clients
2. Taking accurate utility meter readings (gas/electric)
3. Discussing payment options and negotiating affordable repayment plans
4. Reconnecting customers with their service providers
5. Delivering exceptional customer service and remaining professional at all times

What You’ll Need:

1. Previous experience in a field-based role, debt recovery, or customer-facing environment is desirable
2. Self-motivated with strong communication and negotiation skills
3. Full UK driving licence is essential
4. Well-organised, dependable, and results-driven
5. Able to work independently and as part of a regional team

What’s in It for You:

1. Competitive base salary of £30,060 with uncapped commission potential
2. Car allowance plus reimbursement of fuel and business expenses
3. 22 days annual leave + bank holidays
4. Ongoing training and personal development through in-house programmes
5. Long-term job security in a growing industry

If you’re ready for a challenging yet rewarding field role where you can help individuals manage debt and take control of your earnings, we’d love to hear from you.

Apply Now or contact SERT to find out more about similar vacancies in your area.