Field Investigation Analyst

idibu; Slough; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Benefits package

Holiday entitlement

Job summary

Thames Water is seeking a Field Investigations Analyst to join our Smart Metering Operations Centre (SMOC). You will analyse field investigations, monitor meter performance and provide actionable insights to support operational decisions.

Based in hybrid Worcester Langley, you will work with field teams and partners to prioritise actions, produce dashboards and reports, and drive continuous improvement across the metering network.

Qualifications

• Advanced Excel skills, incl. Pivot Tables, Power Query, lookups and data analysis techniques.
• Experience analysing large datasets and transforming data into insights.
• Experience creating and maintaining reports, dashboards and MI.
• Knowledge of Power BI or similar reporting and visualisation tools.

Responsibilities

• Analyse and track field investigations from identification through to resolution.
• Monitor smart meter performance, identifying issues and data gaps.
• Prioritise investigations based on customer impact and business priorities.
• Coordinate remedial actions with field teams and delivery partners.
• Produce reports, dashboards and presentations with operational insight.
• Lead continuous improvement initiatives across SMOC.

Skills

Advanced Excel

Power BI

Data analysis

Root cause analysis

Stakeholder management

Report & dashboard creation

Tools

SQL

Job description

Join Thames Water and help drive smarter decisions through data

Are you passionate about data, problem-solving and continuous improvement? Do you enjoy turning insights into action and working collaboratively to solve operational challenges?

Thames Water is looking for a Field Investigations Analyst to join our growing Smart Metering Operations Centre (SMOC) team. This is an exciting opportunity to play a key role in improving smart meter performance, enhancing data quality and supporting operational initiatives that help us deliver better outcomes for our customers and the environment.

Working closely with operational teams, field technicians, delivery partners and smart metering specialists, you'll analyse performance data, identify issues, prioritise investigations and provide insight that drives informed decision‑making across the business.

What you'll be doing

• Analyse and track field investigations from identification through to resolution.
• Monitor smart meter performance, identifying issues such as non-responsive meters, data gaps, intermittent reads and other exceptions.
• Prioritise investigation activity based on customer impact, business priorities, leakage management and operational requirements.
• Work with field teams, planning teams, delivery partners and other stakeholders to coordinate and track remedial actions.
• Produce reports, dashboards and presentations that provide meaningful operational insight.
• Analyse trends, exceptions and performance issues to identify root causes and recommend improvements.
• Investigate high consumption, potential shared supplies and other meter-related anomalies.
• Maintain and organise smart metering data, ensuring information is accurate, accessible and suitable for future analysis.
• Support managers with reporting, governance information and performance metrics.
• Lead and support continuous improvement initiatives, projects and operational activities across the Smart Metering Operations Centre.

What you should bring to the role

Essential Skills & Experience

• Advanced Excel skills, including Pivot Tables, Power Query, lookups and data analysis techniques.
• Experience analysing large datasets and transforming data into actionable insights.
• Experience creating and maintaining reports, dashboards and management information.
• Knowledge of Power BI or similar reporting and visualisation tools.
• Strong analytical and problem-solving skills, including root cause analysis.
• Experience working with databases, business systems and data quality processes.
• Excellent attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills, with the ability to present findings clearly to both technical and non-technical audiences.
• Effective planning, organisation and prioritisation skills.
• Strong stakeholder management and relationship-building abilities.
• A collaborative, customer-focused approach and a passion for continuous improvement.

Desirable Skills & Experience

• Experience with SQL querying and data extraction.
• Knowledge of Smart Metering systems and Meter Data Management Systems (MDMS).
• Experience using workflow, planning or ticketing systems.
• Understanding of data governance principles and best practice.
• Knowledge of the water industry or wider utilities sector.
• Awareness of smart metering operations and performance management.
• Experience supporting leakage management or asset performance activities.
• Understanding of retailer relationships and market data flows.
• Curious and investigative approach to problem-solving.
• Self‑motivated, proactive and able to work independently.
• Confidence to challenge existing processes constructively and identify opportunities for improvement.
• Adaptable and flexible in a fast‑paced operational environment.

Base Location: Hybrid - Worcester House, Langley SL3 6EY.

Hours: 36 hours per week.

What’s in it for you?

• A competitive salary of £45,500 per annum.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.