Field Customer Support Agent - Oxford

E.ON UK PLC; England; On-site; GBP 32,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated Field Support Agents to join their dynamic Field Debt Solutions team. In this varied and flexible role, you'll assist customers in resolving their debts while delivering exceptional service. With no set shifts, you can balance work around your life, and there are opportunities for additional earnings through a reward scheme. This position offers independence, job satisfaction, and a chance to make a real difference in people's lives. If you enjoy helping others and thrive in a customer-focused environment, this role could be perfect for you.

Benefits

Smartphone

Tablet

Tools

Uniform

Vehicle

Fuel Card

Monthly Broadband Allowance

Optional Overtime

Qualifications

• Experience in customer-facing roles with a strong desire to assist customers.
• Excellent verbal communication and negotiation skills are essential.

Responsibilities

• Deliver excellent service by understanding customer circumstances and resolving debts.
• Identify new tenants through discussions and comply with DPA regulations.

Skills

Customer Service

Verbal Communication

Negotiation Skills

Basic PC Skills

Tools

Smartphone

Tablet

Electronic Equipment

Job description

Here's what you'll be doing

Salary – £32,006, rising to £34,225 once competent & great benefits

Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you!

We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.

We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!

Key responsibilities include

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.
• Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.

What we need from you

• Previous experience gained within a customer facing role with a real desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills with the ability to use a smart phone and tablet.
• Live within the area and happy to travel.
• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).