Field Customer Liaison Officer - Yorkshire & Derbyshire

Fortem; Sheffield; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 10%

25 days leave + birthday off

Annual pay reviews

Maternity leave 26 weeks

Paternity leave 8 weeks

Private pension 3-6%

Health and dental care

Job summary

Fortem is seeking an experienced Customer Liaison Officer to support The Guinness Partnership's social housing refurbishment projects. The role requires willingness to travel across Yorkshire and Derbyshire and involves coordinating access and communications with residents.

The successful candidate will engage with communities, manage enquiries, and ensure smooth delivery of works while maintaining thorough records. Driving licence and vehicle are required; comprehensive benefits apply.

Qualifications

• Resilience and strong negotiation skills.
• Ability to deal with sensitive situations.
• Proficiency in Microsoft Office.

Responsibilities

• Proactively follow up on no-access properties to arrange retrofit survey appointments.
• Lead resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

Skills

Resilience and negotiation skills

Sensitivity handling

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Fortem is seeking an experienced Customer Liaison Officer to support The Guinness Partnership's social housing refurbishment projects. The role requires willingness to travel across Yorkshire and Derbyshire and involves coordinating access and communications with residents.

The successful candidate will engage with communities, manage enquiries, and ensure smooth delivery of works while maintaining thorough records. Driving licence and vehicle are required; comprehensive benefits apply.