Field Collections Agent

CAB-ORB Orbit Credit Services Limited; Liverpool; Ibrido; GBP 29.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

31 days holiday

Fuel card

Referral bonus

Uncapped bonuses

Induction programme

Training & development

Medicash & EAP

Descrizione del lavoro

Orbit Credit Services Limited is hiring a Field Collections Agent to meet customers at their homes and guide them toward affordable repayment options. You will bring empathy, practical solutions, and a customer-first approach to help families manage finances.

Responsibilities include visiting customers to resolve arrears, negotiating repayment plans, accepting payments, and updating account statuses in real time with an Orbit-supplied iPad.

Competenze

• Clear criminal record.
• Full UK driving licence (own car) and business insurance where required.
• Tech-savvy and comfortable working independently.

Mansioni

• Visit customers to resolve arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans and re-engage customers with client services.
• Educate customers about consequences of non-payment.
• Update account outcomes in real time using Orbit-supplied iPad.

Conoscenze

Face-to-face

Interpersonal skills

Tech-savvy

Independent worker

Driving licence

Strumenti

iPad

Descrizione del lavoro

Field Collections Agent

Start date: 13th April 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)

Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400

Earnings Potential: Up to £35,265 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you?

Hold a full UK driving licence and have access to a vehicle? Prefer working independently, outdoors, and engaging with people face-to-face? Value flexibility and autonomy in your schedule?

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

• Visit customers to resolve outstanding arrears and discuss payment options


• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits


• Accept payments, set up repayment plans, and re-engage customers with client services


• Educate customers about the potential consequences of non-payment


• Use an Orbit-supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We offer a 40-hour work week with a supportive approach to work-life balance.

Your visits will be scheduled across the following operating window:

40 hours per week required, operating hours are Monday-Friday visiting between 8am-8pm Saturday 9am-1pm 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)


• Fuel card for business use


• Referral Bonus Scheme


• Uncapped monthly bonuses (£200-£400 typical)


• Comprehensive 5-week induction programme


• Ongoing training and professional development


• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record


• No CCJs, IVAs, or bankruptcies in the last 6 years


• Full driving licence (max 6 points), own car, and will require business insurance


• Tech-savvy and comfortable working independently