Field care supervisor

Your Care Jobs Ltd; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Job summary

Your Care Jobs Ltd in Cardiff is seeking a skilled supervisor for domiciliary care. You will lead care staff, ensure care plans are followed, and coordinate rosters and service quality.

The role requires strong communication with clients, families and health professionals, plus safeguarding discipline and out-of-hours participation. This position focuses on maintaining high standards of care, driving continuous improvement, and ensuring accurate record-keeping and reporting for management

Qualifications

• Experience supervising care staff in domiciliary/homecare settings.
• Ability to develop and review care plans with clients and families.
• Proven training and coaching skills for care workers.
• Strong communication with clients, families and healthcare professionals.

Responsibilities

• Provide supervision, support and guidance to care staff to deliver high-quality care.
• Organise and deliver training sessions and ongoing professional development.
• Conduct regular spot checks and staff performance reviews.
• Develop and update personalised care plans with clients and families.
• Coordinate rosters and resource allocation to meet client needs.
• Maintain effective communication within the care team and with clients.
• Record-keeping of care delivery, assessments and reviews.
• Identify safeguarding concerns and ensure protocols are followed.
• Participate in out-of-hours rota and maintain related records.

Skills

Staff supervision

Training delivery

Quality assurance

Co-ordination

Communication

Administrative skills

Policy compliance

Safeguarding awareness

Problem solving

Tools

Spreadsheets

Job description

Location: Cardiff & Vale of Glamorgan

Reports To: Registered Manager / Deputy Manager

Job Purpose:

Job description:

Staff Supervision

• Provide supervision, support, and guidance to care staff, ensuring they are delivering care to a high standard, accordance with care plans, policies, and industry standards.
• Organize and deliver training sessions and ongoing professional development for care staff.
• Conduct regular spot checks and reviews of care staff performance during client visits.
• Conduct initial and ongoing assessments of clients' care needs to develop personalized care plans.
• Facilitate training sessions for care staff, ensuring they are equipped with the necessary skills and knowledge to provide excellent care.
• Act as a point of contact for staff/clients to address concerns, answer questions, and provide information.
• Conduct supervision, instruction and support of Care Assistants

Quality Assurance

• Conduct Regularly review and update care plans in collaboration with clients, their families, and healthcare professionals.
• Establish and maintain effective communication with clients and their families, ensuring their needs and preferences are understood and addressed.
• Monitor and evaluate the quality of care provided, identifying areas for improvement and implementing corrective actions.
• Participate in quality assurance activities and contribute to the continuous improvement of service delivery.
• Maintain accurate and up-to-date client records, care plans
• Generate reports on service delivery, staff performance, and client satisfaction as required.
• Respond promptly to emergencies or critical incidents
• carry out duties and responsibilities of the post at all times in compliance with Organisation policies – especially Equal Opportunities and Health & Safety.
• Receive complaints and resolve problems

Training

• Identify training needs and collaborate with the Domiciliary Care Manager to implement ongoing professional development.
• Support care staff with relevant qualification/training
• Contribute to the training and development of care staff, ensuring they are equipped with the necessary skills and knowledge to provide high-quality care. Facilitate in-service training sessions as needed.

Coordination

• Assist in the development of care staff rosters, ensuring effective allocation of resources to meet client needs.
• Collaborate with the Domiciliary Care Coordinator to address any scheduling challenges or adjustments.
• Conduct initial assessments and regular reviews of clients' care needs.
• manage the delivery of care services to clients, ensuring that care plans are followed and updated as necessary.

Communication

• Maintain effective communication with clients, their families, and healthcare professionals.
• Ensure care staff are informed of any changes to care plans or client needs.
• Facilitate team meetings and ensure clear communication within the care team

Administrative Duties

• Maintain accurate records of care delivery, assessments, and reviews.
• Prepare and submit reports as required by management.
• Ensure all care staff have up-to-date training and are compliant with company policies.
• Keep spreadsheets updated for supervisions/client reviews and spot checks.

Safeguarding

• Identify and report any safeguarding concerns in line with company policies and procedures.
• Ensure all care staff are aware of and follow safeguarding protocols.

Out of Hours

• Take part in the out of hours Rota for emergency calls and requirements
• Participate in the out of hours duties as per rota provided.
• Maintain out of hours records.
• Adhere to monitoring within out of hours duties