Field-Based Multi-Trade Customer Service Technician

Places for People; Cambridge; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Company pension with matched up to 7%

35 days annual leave (incl bank)

Buy and sell holiday scheme

Life assurance

Extra perks including huge discounts

Ongoing training and development

Wellbeing and support initiatives

Job summary

Places for People is seeking a Customer Service Technician to join our Places Developments team in the South East. You will travel across Cambridgeshire and East Anglia, visiting customers in occupied homes to diagnose issues, perform remedial work, and keep the Customer Service team informed with clear updates.

You'll manage jobs end-to-end, ensuring high standards of workmanship, safety, and customer care while coordinating across developments and ensuring a smooth, minimal-disruption

Qualifications

• You're a skilled multi-trader with experience working in occupied homes.
• You're organised, adaptable, and confident working independently.
• You take a proactive approach to problem-solving and have a genuine passion for delivering excellent customer service.

Responsibilities

• Carry out a wide range of remedial works within occupied properties across our developments.
• Visit customers in their homes, diagnose issues, complete repairs, and provide updates to the Customer Service team.
• Take ownership of jobs from start to finish, ensuring works are completed safely, efficiently, and with minimal disruption to customers.

Skills

Multi-skilled tradesperson

Customer service

Independent working

Communication

Education

CSCS Card

First Aid at Work

Tools

Microsoft Office

Customer service software

Job description

Places for People is seeking a Customer Service Technician to join our Places Developments team in the South East. You will travel across Cambridgeshire and East Anglia, visiting customers in occupied homes to diagnose issues, perform remedial work, and keep the Customer Service team informed with clear updates.

You'll manage jobs end-to-end, ensuring high standards of workmanship, safety, and customer care while coordinating across developments and ensuring a smooth, minimal-disruption