Field-Based Account Manager: Growth & Partnerships

BT Group; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

On-target bonus 65%

Company car

BT Pension scheme

Family leave program

Women’s health support

Annual leave 25 days

Private GP access

Carer’s leave

Training & development

BT Shares scheme

Job summary

BT Group in Manchester is seeking an Account Manager to manage and grow a portfolio of high-profile Retail and Charity customers. You’ll build trusted relationships, deliver solutions, and drive retention and revenue while spending three days a week in the field.

You’ll lead account and win plans, shape commercial opportunities, and articulate the value of BT and EE’s network and services. The role demands a confident, commercially driven sales professional focused on customer experiences.

Qualifications

• Proven ability to retain, develop and grow customer accounts while achieving revenue targets.
• Strong relationship-building skills with stakeholders at all levels.
• Experience creating account plans and leading commercial conversations to deliver outcomes.

Responsibilities

• Build and grow strong customer relationships, creating long-term, profitable partnerships and managing escalations when needed.
• Understand your customers — their needs, challenges and future plans — and turn these into opportunities for BT.
• Own clear account plans that identify growth opportunities, competition and how BT can win.
• Deliver the right solutions using your knowledge of BT’s products and services, while keeping the customer experience at the heart of everything you do.
• Drive customer satisfaction and build lasting loyalty.
• Develop senior customer relationships and create an effective contact strategy.
• Drive new business and revenue growth, managing opportunities and resources to maximise results.
• Keep learning and developing, staying up to date with BT’s full portfolio and confidently selling our value proposition.

Skills

Sales growth

Customer relationships

Account management

Job description

BT Group in Manchester is seeking an Account Manager to manage and grow a portfolio of high-profile Retail and Charity customers. You’ll build trusted relationships, deliver solutions, and drive retention and revenue while spending three days a week in the field.

You’ll lead account and win plans, shape commercial opportunities, and articulate the value of BT and EE’s network and services. The role demands a confident, commercially driven sales professional focused on customer experiences.