Field Assurance & Risk Leader (Hybrid)

Home - Services British Gas Services; United Kingdom; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

British Gas is seeking a Field Assurance Manager to lead governance, quality assurance, risk and control across Field Collections, ensuring compliance with customer, regulatory, safety and business requirements. The role translates assurance outcomes into clear corrective actions and strengthens controls, maintaining risk registers and ensuring improvements are embedded.

You will work with Field Operations, Quality Assurance, Compliance, Safety and Risk to drive operational effectiveness and

Qualifications

• Strong operational knowledge of Field Collections.
• Detailed Revenue Protection and energy-theft knowledge.
• Experience in quality assurance, operational risk, governance, compliance, controls or business assurance.
• Understanding of customer, regulatory and safety risks associated with field-based activity.
• Experience developing, implementing or governing quality and control frameworks.
• Strong analytical capability, with the ability to interpret management information, identify trends and undertake root-cause analysis.
• Experience managing risk registers, assurance actions or control-remediation plans.
• Ability to produce clear working instructions, governance documents and senior-level reporting.
• Confidence to challenge existing processes and escalate material risks appropriately.

Responsibilities

• Govern across Field Collections workstreams, translating insight into actionable performance improvements.
• Design, maintain and monitor preventive, detective and corrective controls.
• Analyse quality outcomes and trends to identify root causes and opportunities.
• Translate risks and assurance findings into clear actions with ownership and timelines.
• Oversee field activity to validate outcomes and ensure safety and regulatory compliance.
• Develop and govern working instructions and quality frameworks aligned with regulations.

Skills

Field Collections

Revenue protection

Quality assurance

Governance

Risk management

Data analysis

Stakeholder management

Actionable reporting

Job description

British Gas is seeking a Field Assurance Manager to lead governance, quality assurance, risk and control across Field Collections, ensuring compliance with customer, regulatory, safety and business requirements. The role translates assurance outcomes into clear corrective actions and strengthens controls, maintaining risk registers and ensuring improvements are embedded.

You will work with Field Operations, Quality Assurance, Compliance, Safety and Risk to drive operational effectiveness and