Field Application Scientist I (FISH)

OGT; Milton; Hybrid; GBP 52,000 - 74,000; Full time

Benefits offered by this job

Competitive salary

Company Bonus scheme

Car reimbursement

Pension Plan

Healthcare Package

Job summary

OGT is seeking a Field Application Scientist I (FISH) to support Cytocell FISH products, deliver training, and assist the North America commercial team in pre- and post‑sales activities. The role requires deep FISH expertise and strong customer service orientation, with travel to support customers in NA and at exhibitions.

The candidate will work from a remote home office, travel at least 50% of the time, and collaborate across Commercial, Marketing, R&D and Quality teams to ensure high quality

Qualifications

• Bachelor’s degree or higher in a scientific field.
• Minimum 3 years hands‑on FISH experience with Haematology, FFPE, Bladder and Constitutional samples.
• Strong Cytogenetic/FISH application knowledge and excellent English communication.
• Customer service oriented with good time management and multitasking ability.
• Proficient in Microsoft Office and data reporting.
• Remote home‑office role with at least 50% travel, including to Canada and the UK.

Responsibilities

• Deliver training on Cytocell FISH products including probes and pretreatment kits.
• Provide technical support for FISH products and assist the commercial team pre/post‑sales.
• Collaborate with NA Commercial, Marketing, R&D, and Quality teams to ensure top customer service.
• Understand customer needs and feedback to guide future product development.
• Handle multiple accounts and projects with attention to detail.

Skills

FISH techniques

Customer training

Pre/post-sales support

English communication

Time management

MS Office

Travel readiness

Remote collaboration

Education

Bachelor's degree in Scientific Discipline

ASCP(CG) certification

Job description

OGT is a leading global provider of clinical and diagnostic genomic solutions. We believe in creating products and partnerships that enable clinicians to deliver personalised healthcare to patients and that empower clinical researchers to develop the next generation of precision medicines.

An opportunity has arisen in our North America commercial team for a Field Application Scientist I (FISH).

You would be responsible for technical support and customer training for our Cytocell™ FISH products as well as supporting the commercial team in a pre- and post-sales capacity. We seek someone who is a self-motivated, critical thinker capable of adapting quickly to fluid scenarios utilizing their technical expertise with the goal of providing high level customer service.

Your duties will include:

• Deliver training on OGT’s Cytocell™ FISH products including probes, FFPE pretreatment kits, and ancillaries
• Provide technical support for our FISH products
• Work collaboratively with the North American Commercial team in pre and post-sales scenarios for Cytocell™ FISH products
• Work with Commercial, Marketing, R&D, and Quality teams to ensure the highest levels of customer service to accounts
• Understand customer needs and application of Cytocell™ FISH products utilizing continual learning of technologies, products and marketplace
• Provide customer requirements and feedback to facilitate Marketing and R&D teams for development of future products
• Other duties and projects as assigned.

What we’re looking for in you:

Essential

• Bachelor’s degree or higher in Scientific Discipline
• Minimum of 3 years hands‑on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis
• Thorough knowledge of Cytogenetic/FISH applications techniques required
• Excellent written and spoken English, along with the ability to communicate clearly and concisely
• Customer service oriented
• Well organized in approach with good time management
• Effectively manage multiple tasks/accounts/priorities simultaneously
• A problem solver
• Able to work collaboratively with customers and colleague’s with excellent attention to detail
• Strong analytical and judgement skills
• Microsoft Office skills
• Remote employee based out of a home office
• Availability for minimum of 50% business travel to visit/support customers and attend appropriate exhibitions (ability to travel to Canada required and occasional travel to UK required).

Desirable

• Minimum of 5 years hands‑on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis
• Demonstrated FISH troubleshooting experience
• ASCP(CG) certification
• Understanding and application of ISCN nomenclature
• Familiarity and experience with FISH automation systems
• Excellent presentation skills (PowerPoint competent)
• Understanding of CAP, CLIA and other NA clinical lab accreditations.

In return you will receive:

• Competitive salary
• Company Bonus scheme
• Car reimbursement
• Pension Plan
• Healthcare Package.

Please note that we will need to establish your right to work during the recruitment process.