Festive Retail Assistant (November to January)

The Gleneagles Hotel; Auchterarder; Presencial; GBP 17.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

30 days holiday (incl. bank holidays)

50% discount on F&B, Spa, Golf range

Golf Membership (£50/yr)

Perkbox rewards

Descripción de la vacante

The Gleneagles Hotel in Auchterarder invites applications for festive Retail Assistants for an eight-week period this winter. Work hours are 9.30am–6pm, 9 November 2026 to 3 January 2027, with a base rate plus gratuities to achieve an attractive hourly earnings target.

You’ll help present hampers, assist in wrapping, cover boutiques as needed, and engage guests with a friendly, professional service that reflects the Gleneagles brand. Seasonal perks are available.

Formación

• Confident with Point of Sale (POS) systems and experienced in back-office tools such as Excel.
• Proactive and solutions focused to deliver excellent guest experiences.
• Able to work flexibly in a fast-paced festive environment.

Responsabilidades

• Present and wrap Festive Hampers on the dedicated stand.
• Assist with wrapping and packaging purchases across nine boutiques.
• Support colleagues and cover retail spaces as needed.
• Build product knowledge and engage guests with warmth and professionalism.
• Interact with guests to exceed expectations and contribute to a memorable stay.

Conocimientos

POS systems

Excel

Customer service

Retail knowledge

Herramientas

Excel

Descripción del empleo

We are seeking a dedicated Retail festive team who share our commitment to excellence and love for creating unforgettable guest experiences, to join us for a two-week period.

The festive season awakens something truly magical at Gleneagles. This year, our enchanting Scottish folklore narrative unfolds as the hotel transforms into a mystical forest, welcoming families, and cherished guests to The Glorious Playground for an indulgent and unforgettable escape.

As we proudly celebrate a new century at Gleneagles, we continue creating magic for our guests, honouring our reputation as one of the world's most distinguished hotels, where timeless Scottish hospitality meets contemporary elegance.

Our Retail team deliver an exceptional service, and we’re looking to attract dedicated Festive Retail Assistants to work alongside our team for an eight-week period from; 9th November 2026 to 3rd January 2027, working from 9.30am to 6pm.

The retail arcade runs through the heart of the hotel, with 9 shops and a pop-up Christmas area you’ll be supporting the team selling hampers and vouchers to our guests whilst also providing a wonderful Festive wrapping service. With pieces sourced from Europe and beyond, the retail arcade is truly a unique Christmas shopping destination. This is your chance to be a part of that story.

The on target earning potential for this role is £15.27 / per hour - comprising a base hourly rate of £12.77, plus a qualified estimate of £2.50 per hour in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• Taking pride in presenting our exquisite Gleneagles Festive Hampers, you’ll ensure each one is perfectly arranged and beautifully displayed on our dedicated Festive stand
• Bringing creativity and attention to detail, you’ll assist with the intricate wrapping and packaging of purchases from across our nine distinctive boutiques.
• As a flexible Sales Assistant, you’ll support your colleagues and step into any of our boutiques as needed, seamlessly adapting to the flow of the business.
• Demonstrating your genuine passion for retail, you’ll deepen your product knowledge and share your enthusiasm with our guests, proactively guiding them and responding to all enquiries with warmth and professionalism
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

The kind of person we're looking for:

• Proactive and solutions focused, you’re approachable, and genuinely passionate about creating memorable moments for every guest, with a keen understanding of what exceptional service truly means
• Exceptionally organised and adaptable, you thrive in a fast-paced, dynamic environment, effortlessly prioritising tasks while remaining composed and attentive under pressure
• Confident with Point of Sale (POS) systems and experienced in back-office tools such as Excel, you bring precision, technical skill, and an eye for detail to every aspect of your role
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our grounds

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro‑ratio basis regardless of your role
• It is estimated that in 2026, our part‑time employees can expect to receive around £2.50 in addition to their hourly rate