Fertility Lab & Patient Support Coordinator (Part-Time)

TFP Fertility Group; Hedge End; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Dual contribution pension

27 days + Bank holidays pro rata

Job summary

TFP Fertility Group, Wessex Fertility - Southampton, is seeking a Lab & Patient Support Administrator on a 6‑month fixed‑term contract. You will provide admin support to Laboratory and Patient Support teams, handle patient inquiries, and assist with gamete and embryo storage administration.

The role requires excellent communication, IT skills and compassion; training and development opportunities are provided. Working hours are 08:00–18:00 over 3 days with a 1:4 evening shift rota.

Qualifications

• Previous administration experience, ideally within a healthcare or patient‑facing environment.
• Educated to Higher level or equivalent.
• Excellent communication, customer service and interpersonal skills.
• Strong IT skills, including Microsoft Office and patient/database systems.

Responsibilities

• Provide efficient administration support to Laboratory and Patient Support teams, in line with HFEA guidelines and clinic procedures.
• Manage patient communication regarding gamete and embryo storage, including expiry dates, extensions, payments and transport.
• Maintain accurate patient records, storage databases and clinical correspondence, ensuring all communication is documented promptly.
• Handle patient enquiries by telephone, email and portal, providing clear information and following up where required.
• Liaise with GPs, consultants, satellite clinics, licensed centres and external providers to support a seamless patient journey.
• Prepare laboratory notes, meeting minutes and documentation, and assist with document updates, audits and quality processes.
• Coordinate gamete and embryo transportation and communicate with biopsy analysis providers as required.
• Support appointments, patient registration, referrals, invoicing and payment collection.
• Provide general administrative support to the Patient Support team and wider clinic as required.
• Participate in clinic activities, laboratory witnessing and the weekend rota following appropriate training.
• Maintain an awareness of the HFEA Code of Practice and relevant statutory and recommended guidelines.

Skills

Administration

Customer service

IT skills

Communication

Education

Higher level education

Tools

Microsoft Office

Patient/database systems

Job description

TFP Fertility Group, Wessex Fertility - Southampton, is seeking a Lab & Patient Support Administrator on a 6‑month fixed‑term contract. You will provide admin support to Laboratory and Patient Support teams, handle patient inquiries, and assist with gamete and embryo storage administration.

The role requires excellent communication, IT skills and compassion; training and development opportunities are provided. Working hours are 08:00–18:00 over 3 days with a 1:4 evening shift rota.