FCB Operator

South Yorkshire Police; Sheffield; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Competitive salary and generous finalh

Generous pension scheme

Flexible working incl. hybrid for some

Family-friendly policies incl. leave

Development courses and EAP

Job summary

South Yorkshire Police is seeking dedicated Force Crime Bureau Operators to join the Force Control Room in Sheffield. You will ensure accurate crime recording, support investigations, and uphold high standards of service, working a four-days-on/four-days-off shift pattern.

The role requires attention to detail, strong customer service, and proficiency with Windows-based systems to process reports accurately and efficiently.

Qualifications

• Excellent customer service skills.
• Flexible, able to work 24-hour shift system and weekends.
• Proven ability in the use of Windows-based computer systems.

Responsibilities

• Receive, review, and input crime reports from the public, officers, and others on computerised systems.
• Advise on crime recording in line with Home Office Counting Rules; classify and record data.

Skills

Customer service

Attention to detail

IT systems

Tools

Windows-based systems

Job description

Role: Force Crime Bureau Operators

District/Department: Force Control Room

Location: Atlas Court, Atlas Way, Sheffield

Salary

Band B, £25,242- £27,204 per annum (plus shift and weekend working allowances)

Hours:

Full time and part-time posts available

Contract Type

Permanent

Closing Date

6th November 2026

Join the Force Crime Bureau - Where accuracy makes a difference

Are you someone who thrives on getting the details right? Do you enjoy working in a fast-paced environment where your decisions and attention to detail have a real impact? South Yorkshire Police is looking for motivated, professional, and enthusiastic individuals to join our Force Crime Bureau (FCB) - a team at the heart of ensuring crime is recorded accurately, ethically and to the highest standards. Every day brings something different. As an FCB Operator, you will play a vital role in maintaining the quality and integrity of crime recording, supporting investigations, and helping ensure victims receive the service they deserve. Your work will directly contribute to the force's ability to protect communities and deliver justice.

Why join us?

• Be part of a supportive, professional team making a real difference.
• Receive comprehensive training with ongoing development opportunities.
• Work in a role where your attention to detail and problem-solving skills are truly valued.
• Enjoy a rewarding shift pattern of four days on, four days off, offering excellent work-life balance.

We are looking for people who are:

• Professional, positive, and enthusiastic.
• Highly organised with exceptional attention to detail.
• Confident working independently while also being a great team player.
• Adaptable and resilient in a busy, ever-changing environment.
• Passionate about delivering high standards and continuous improvement.

Whether you are looking for a new challenge or want to build a career supporting front-line policing, this is an opportunity to be part of something meaningful. Behind every accurate crime record is someone making a difference. Could that someone be you?

Join the Force Crime Bureau and help us deliver the highest standards of service to the people of South Yorkshire.

Key Responsibilities:

• Receive, review, and input all reports of crime from members of the public, police officers and police staff and other third-party organisations on computerised systems received either by telephone or via other SYP systems.
• Provide advice on matters relating to the recording of crime in line with the Home Office Counting Rules. Record, classify reports of crime and supplementary data in accordance with Home Office Counting Rules and force recording procedures.
• Utilise local decision-making tools (THRIVE/NDM) to determine whether crimes can be filed within FCB or passed for further research and investigation. Assess whether crimes reported via the public, in accordance with policies, are suitable to be dealt with within FCB.
• Inform and advise victims regarding the filing of crime, progression of investigations and finalisation in line with VCOP.
• Identify erroneous records within South Yorkshire Police's crime recording system and liaise with supervision to progress actions required to correct these in conjunction with Audit and Governance Unit where necessary.
• Assess whether crimes reported via the public, in accordance with policies, are suitable to be dealt with within FCB. Exercise judgement in re-directing the call, incident, or online report to the correct department where necessary. Question, where appropriate, members of the public reporting crime(s) to establish whether any viable lines of enquiry exist which assist in the detection of that crime e.g., forensic.
• Complete all actions as necessary in line with National VCOP and local Complete Victim Care package, maintaining a victim focused approach at all times to enhance the public's perception of the force.
• Interrogate and update Connect maintaining accurate records to maximise opportunities to identify repeat victims and previous records linked to all objects within the system.
• Identify vulnerable victims of crime at the earliest opportunity ensuring they receive an enhanced level of service and referrals made or victims signposted to relevant partner agencies.

Skills and experience:

• Excellent customer service skills with a customer centric approach.
• Must have a flexible approach to work to meet the needs of the organisation including working a 24-hour shift system and weekends where applicable.
• Must have proven ability in the use of windows-based computer systems, either by qualification or work experience

What We Offer:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family-friendly policies including enhanced maternity, paternity, and adoption leave
• Flexible working arrangements including flextime and hybrid working for some roles
• Job sharing/part-time working for some roles
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust (FIT)
• A comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistance Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to Work scheme
• A commitment to embracing the principles of sustainability, including reducing our negative environmental impacts, and enhancing our positive social contribution
• Membership of the Sports and Social Club
• Access to a wide range of staff support groups and networks

We are a Disability Confident Employer and guarantee an interview for all disabled applicants who meet the essential criteria for the role.

South Yorkshire Police's Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do: Fairness, Integrity & Trust (FIT). The attached document details the key behaviours we expect all employees to adhere to.

Smarter Ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been categorised as a Hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a South Yorkshire Police building or from home. Working patterns will be agreed with your line manager, taking into account business need.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain professional standards in dress and appearance.

Candidates are permitted to have tattoos visible on the hands, neck, forearms, or face whilst on duty provided these are not considered discriminatory, offensive, or inappropriate. Any tattoos will be reviewed on a case-by-case basis.

Residency and Nationality Requirements:

Applicants must meet the minimum checkable history criteria. This is a vetting requirement and applies to individuals applying to work with South Yorkshire Police in any capacity. You must have resided in the UK for 3 continuous years immediately prior to application. If you have been abroad during the last 3 years while serving in the UK Armed Forces or working for the UK Government, your application will still be considered.

Please note that South Yorkshire Police is unable to provide visa sponsorship.

Vetting:

The vetting level for this role is RV.

Contact Details:

For further information about the role, please contact: Deborah Jones on 01142 961474.

For queries about the application process, please contact [e-mail]

Pre-employment Checks:

Should you be successful at the interview stage and before appointment, a number of pre-employment checks are required. Depending on the role, these may include references, medical clearance, vetting clearance, and attendance check.

South Yorkshire Police sets absence criteria of no more than 33 days and / or 5 separate occurrences over the last 3 years. However, this will not be considered until pre-employment check stage. Any period of sickness absence which is as a direct result of a pregnancy will be discounted. Consideration will be given to discounting periods of sickness absence which are disability related.

Diversity & Inclusion:

We are proud of being a truly inclusive organisation which provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions, or beliefs and of neurodivergence.

We're proud to have a workforce that reflects the diversity of the communities we serve. Different backgrounds and experiences make us stronger.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on [e-mail]

Internal Candidates:

You must ensure that you apply through the internal jobs board (Opportunity Marketplace via Oracle).

Documents to Review:

• Police Staff Recruitment Vetting Handbook
• Application Guidance and Tips
• South Yorkshire Police FIT Values

View our recruitment video: https://youtu.be/2dGn5qti7_c