Enquiry Desk Assistant

South Yorkshire Police; Sheffield; Presencial; GBP 25.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Generous pension

Flexible working possibilities

Hybrid working for some roles

Family-friendly policies

Training and development

Employee Assistance Programme

Cycle to Work scheme

Descripción de la vacante

South Yorkshire Police is recruiting an Enquiry Desk Assistant at Snig Hill, Sheffield. You will deliver a high standard of customer service to members of the public at the enquiry desk, handling enquiries promptly and courteously, and completing administrative tasks efficiently.

The role requires experience dealing with customers face to face, the ability to stay calm under pressure, and competence with MS Word and Excel. The position includes weekend work and a comprehensive benefits package.

Formación

• Experience of dealing with customers face to face in a fast-paced environment.
• Able to keep calm under pressure when dealing with difficult situations.
• Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
• Ability to demonstrate teamwork, effective communication, resilience, and problem solving.

Responsabilidades

• Provide a prompt response to all enquiries received at the enquiry desk.
• Signpost enquirers to other SYP teams, partner services, and/or organisations where appropriate.
• Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public.
• Create incidents (e.g., Reporting crimes, historic offences, CSODS).
• Check, confirm, process and record information in relation to force processes (vehicle documentation/seizure, road traffic collisions, etc.).
• Maintain and update electronic records/systems.

Conocimientos

Customer service

Face-to-face interaction

Calm under pressure

Keyboard skills

Teamwork

Clerical/administrative work

Herramientas

MS Word

MS Excel

Descripción del empleo

Location: Snig Hill, Sheffield

Hours: 37 per week

Contract Type: Permanent

Closing Date: 3 rd November 2026

As an Enquiry Desk Assistant, you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professionally, and courteously with all enquiries. In this role you will take appropriate steps to process and complete any necessary administrative tasks efficiently.

Job Description

Role: Enquiry Desk Assistant

District: Sheffield

Location: Snig Hill, Sheffield

Salary: £25,242 - £27,204 + a weekend working allowance

Hours: 37 per week

Contract Type: Permanent

Closing Date: 3 rd November 2026

As an Enquiry Desk Assistant, you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professionally, and courteously with all enquiries. In this role you will take appropriate steps to process and complete any necessary administrative tasks efficiently.

Key Responsibilities

• Provide a prompt response to all enquiries received at the enquiry desk.
• Where appropriate signpost enquirers to other SYP teams, partner services, and/or organisations.
• Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public.
• Creating incidents (e.g., Reporting crimes, historic offences, CSODS)
• Check, Confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration, and crime reports.
• Maintain and update electronic records/systems.
• Search and retrieve information to complete tasks whilst maintaining the security and confidentiality of all material handled.
• Report persons for minor offences, use of Police Caution.
• Responsibility for security of access through the public foyer area/ car parks including booking in visitors to the site.
• Carry out general clerical/ administrative duties.
• Attend court to give evidence in accordance with instruction and legislation.

Skills And Experience

• Experience of dealing with customers face to face in a fast-paced environment.
• Able to keep calm under pressure when dealing with difficult situations.
• Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
• Ability to demonstrate teamwork, effective communication, resilience, and problem solving.
• Previous clerical / administrative experience.
• Able to work a shift pattern including weekends, bank holidays, and overtime when available and ability to travel to and work at different sites.

What We Offer

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family-friendly policies including enhanced maternity, paternity, and adoption leave
• Flexible working arrangements including flexitime and hybrid working for some roles
• Job sharing/part-time working for some roles
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust (FIT)
• A comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistance Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to Work scheme
• A commitment to embracing the principles of sustainability, including reducing our negative environmental impacts, and enhancing our positive social contribution
• Membership of the Sports and Social Club
• Access to a wide range of staff support groups and networks

We are a Disability Confident Employer and guarantee an interview for all disabled applicants who meet the essential criteria for the role.

South Yorkshire Police’s Key Values

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Smarter Ways Of Working

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been categorised as a Fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

Appearance & Standards

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain professional standards in dress and appearance.

Candidates are permitted to have tattoos visible on the hands, neck, forearms, or face whilst on duty provided these are not considered discriminatory, offensive, or inappropriate. Any tattoos will be reviewed on a case-by-case basis.

Residency And Nationality Requirements

Applicants must meet the minimum checkable history criteria. This is a vetting requirement and applies to individuals applying to work with South Yorkshire Police in any capacity. You must have resided in the UK for 3 continuous years immediately prior to application. If you have been abroad during the last 3 years while serving in the UK Armed Forces or working for the UK Government, your application will still be considered.

Please note that South Yorkshire Police is unable to provide visa sponsorship.

Vetting

The vetting level for this role is RV.

Contact Details

For further information about the role, please contact: Mary Ashton on 0114 2964328.

Pre-employment Checks

Should you be successful at the interview stage and before appointment, a number of pre-employment checks are required. Depending on the role, these may include references, medical clearance, vetting clearance, and attendance check.

South Yorkshire Police sets absence criteria of no more than 33 days and / or 5 separate occurrences over the last 3 years. However, this will not be considered until pre-employment check stage. Any period of sickness absence which is as a direct result of a pregnancy will be discounted. Consideration will be given to discounting periods of sickness absence which are disability related.

Diversity & Inclusion

We are proud of being a truly inclusive organisation which provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicity, nationalities, disabilities, sexual orientation, religions, or beliefs and of neurodivergence.

We’re proud to have a workforce that reflects the diversity of the communities we serve. Different backgrounds and experiences make us stronger.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on [e-mail]

Internal Candidates

You must ensure that you apply through the internal jobs board (Opportunity Marketplace via Oracle).

View our recruitment video: https://youtu.be/2dGn5qti7_c