Fashion Retail Store Manager — Customer Experience Leader

Footasylum; Swindon; On-site; GBP 32,000 - 42,000; Full time

Job summary

Footasylum in Swindon is seeking a fashionable and driven Store Manager to lead our Footasylum store. You will guide a diverse team, drive sales performance, and uphold our customer-first ethos in a fast-paced environment.

You’ll shape the customer experience, manage stock and displays, and develop colleagues through coaching and training. Our culture is built on community, collaboration and challenging the status quo.

Qualifications

• Proven leadership experience in a fast-paced fashion retail environment.
• Track record of driving sales and enhancing customer service.
• Experience training and developing colleagues.
• Able to create strategies to improve service and profitability.
• Align with Footasylum values: Community, Collaborate and Challenge.

Responsibilities

• Maximise in-store sales through effective leadership and coaching.
• Deliver exceptional customer service and build loyalty.
• Monitor stock levels and protect profits with strong controls.
• Oversee merchandising, space planning and product displays.
• Lead HR activities including recruitment and staff development.
• Manage P&L responsibilities and day-to-day store costs.
• Maintain store safety and compliance.
• Plan for future store needs and improvements.

Skills

Store leadership

Team management

Sales strategy

Customer service

Communication

Training and development

Merchandising

Stock control

Job description

Footasylum in Swindon is seeking a fashionable and driven Store Manager to lead our Footasylum store. You will guide a diverse team, drive sales performance, and uphold our customer-first ethos in a fast-paced environment.

You’ll shape the customer experience, manage stock and displays, and develop colleagues through coaching and training. Our culture is built on community, collaboration and challenging the status quo.