Farm Solutions & Innovation Coordinator

Wynnstay Group PLC; Shrewsbury; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

BUPA Employee Assistance Programme

Profit related pay

Life assurance

25 days annual leave

Employee discount Wynnstay Stores

Training and development opportunities

Supportive, values-led organisation

Job summary

Wynnstay Group PLC is seeking a highly organised Farm Improvement & Innovation Co-ordinator to support the delivery of our product range across the business. You will centralise orders, quotations and product information, coordinating with Stores, Field Sales, suppliers and transport providers to ensure timely delivery and strong customer service.

This role requires meticulous administration, multi-priority management and a proactive approach to improving processes.

Qualifications

• Experience in administration, co-ordination, customer service or similar operational role.
• Excellent organisational skills with ability to manage multiple priorities.
• Strong attention to detail and accuracy in information/records.
• Effective written and verbal communication skills.
• Strong relationship-building with colleagues, suppliers and customers.
• Confidence using Microsoft Office and business systems.
• Ability to learn new systems, processes and product information quickly.
• Good problem-solving skills and ability to resolve issues.
• Commercial awareness and focus on service delivery, product availability and customer satisfaction.
• Proactive and adaptable approach to work.

Responsibilities

• Co-ordinate customer orders across Farm Improvement & Innovation range including ventilation systems and bespoke solutions.
• Manage quotations, product enquiries and sales support requests from Wynnstay Stores and customers.
• Arrange transport and delivery schedules to stores and customer sites.
• Act as a key contact between stores, suppliers and internal teams.
• Create and update product codes and information in business systems.
• Support stores with product availability, order progress updates and stock enquiries.
• Manage grant-related enquiries and progress outcomes.
• Maintain accurate records and data across systems.
• Monitor outstanding actions and escalate risks when needed.
• Collaborate with suppliers and internal teams to resolve issues.
• Identify opportunities to improve processes and service delivery.

Skills

Administration

Coordination

Customer service

Purchasing

Sales support

Tools

ERP systems

Microsoft Office

Job description

Wynnstay Group PLC is seeking a highly organised Farm Improvement & Innovation Co-ordinator to support the delivery of our product range across the business. You will centralise orders, quotations and product information, coordinating with Stores, Field Sales, suppliers and transport providers to ensure timely delivery and strong customer service.

This role requires meticulous administration, multi-priority management and a proactive approach to improving processes.