Farm Shop Cafe - Team Leader

ENGINEERINGUK; Stockbridge; On-site; Full time

Job summary

A leading company is seeking a Farm Shop Team Leader to support operational excellence at Leckford Estate. The role involves engaging with customers, managing stock, and leading a team to ensure high standards of service and cleanliness. The ideal candidate will have supervisory experience and a passion for customer service, with opportunities for professional development and a range of benefits.

Benefits

22 days holiday plus public and bank holidays

Flexible working and well-being focus

Defined Contribution pension scheme

Partnership discount in store and online

Cycle to work support scheme

Qualifications

• 1-year Supervisory experience in a Hospitality or customer facing role.
• Experience in Team Management and Stock Management.

Responsibilities

• Support Farm Shop & Cafe Leadership teams to deliver operational excellence.
• Ensure outstanding customer service and maintain cleanliness standards.
• Manage effective rotas for team members.

Skills

Supervisory experience

Team Management

Ordering & Stock Management

Education

Food Hygiene Level 3

Tools

Barista Training

Job description

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About the role

At a Glance

Contract Type: Permanent

Location: Leckford Estate Farm Shop

Hours: 39 hours per week, to include weekends

Salary Range: £13.85 per hour

Partnership Level: 10

About the role

We have an exciting opportunity to join our very own Leckford Estate as a Farm Shop Team leader.

The role of the Team Leader is to support Farm Shop & Cafe Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements.

This will involve a range of tasks including the advising and serving of customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set Procedures.

You and your Partners may be expected to work in any area of Farm Shop & Cafe to support the wider team as required and to maintain the necessary business dress and hygiene standards.

To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business.

Some of your key responsibilities include but not limited to:

• Ensure customers are at the centre of all operational decisions, through role modelling outstanding customer service

•Achieve excellent standards of display, availability and cleanliness

• Undertake the required due diligence and comply with Branch Operating standards

• Encourage Partners to improve their knowledge of our brand, our products and the wider business and to share it with customers where appropriate

• Ensure Partners feel well supported during their shift and understand what is required of them

• Effective rota management - right people, right place, right time

Essential Skills

• 1-year Supervisory experience in a Hospitality or customer facing role

• Team Management experience

• Ordering & Stock Management

Desirable Skills

• Barista Trained

• Food Hygiene Level 3

Benefits of the Partnership and the role:

• - Full - time working holiday entitlement 22 days holiday, plus public and bank holidays,
  
• - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
  
• - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
  
• - You'll get Partnership discount in store and online once you complete probation. That's 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You'll also be able to nominate someone you live with to share your discount
  
• - Simple cycle to work support scheme
  
• - We're really proud of our exclusive hotels based in some of Britain's most beautiful areas and once you've been with us for three months, you're welcome to explore them
  
• - Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/
  

Next Steps

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
  
• Once you've submitted an application the next steps of the process, if successful, are likely to include a 1st stage interview.
  
• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
  
• Thanks for your patience in the meantime and for showing an interest in joining JLP.
  

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

INTERNAL CANDIDATES: You can view a copy of the full job outline here

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About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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