Farm Management Support Team Lead (Dairy Robotics)

Lely; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading agricultural technology firm in the UK is seeking a Team Lead FMS to manage a team of Farm Management Support Specialists. The role involves coaching, collaboration with international teams, and ensuring service quality in line with company standards. A strong background in dairy robotics and excellent management and coaching skills are essential. The position includes a competitive salary, travel opportunities, and various employee benefits including a generous holiday allowance.

Benefits

Competitive salary

Car allowance

26 days holiday + bank holiday

Wellness and wellbeing support

Free lunch provided in the office

Qualifications

• Experience in managing teams in a technical environment.
• Willingness to travel frequently within the UK and internationally.
• Strong IT skills, especially with Microsoft Office.

Responsibilities

• Lead a team of Farm Management Support Specialists.
• Coach and manage daily activities of the team.
• Collaborate with international teams to enhance service quality.

Skills

Experience of dairy robots

Domain expert skills and knowledge

Good coaching skills

Good planning skills

Strong management skills

Excellent communication skills

Good analytical problem-solving skills

Job description

The Team Lead FMS leads a team of Farm Management Support Specialists. This person ensures that the services and support meet the Lely standards and are in line with Lely value proposition, the Lely ways of working and the Lely Global Manual. They are also responsible for personal development of the team. The Team Lead can also contribute to the tasks. Towards Cluster Business Teams

Responsibility – Team Management and Development

• You are responsible for the daily coaching and management of the Farm Management Support Specialists.
• Set goals for the team, in line with company goals and values from both competence and Business Teams (together with the manager proposition of the Business Team in the Cluster).
• Domain expert able to support the teams on their day to day service support.
• Responsible for planning and distributing different Farm Management Support projects and activities amongst the different Farm Management.
• Support Specialists responsible development and improvement of support quality by Lely Center in your domain and thus improving customers satisfaction.
• Co‑responsible (together with the Manager Service Support) for delivering input for the Cluster 5‑year plan on Lely Center FMS start‑up and service goals.
• Leads a team of Farm Management Specialists.

Collaboration – Cluster and International

• Collaborating on new product validations with your cluster.
• Transfer regional field knowledge back to Lely International and vice versa.
• Regular collaboration with Lely International FMS to improve training, products and services.

Training and Support – Main tasks

• Establishes the needs of Lely Center FMS advisors and the demands that come from the field, including mutual farm visits.
• Follow training as part of a train‑the‑trainer program by the Lely Academy.
• Trains Lely Center FMS Advisors on the best use of Lely products and the total proposition, using the Lely Academy training curriculum.
• Ensures the Lely Center FMS Advisors are qualified and certified.
• Collaborates with Lely International upon request on the creation of training content.
• Provide support to the Lely Center resolving tickets and answering questions and field queries.

Coaching and Development of Lely Centers

• Co‑responsible (together with the Manager Service Support) for delivering input for the Cluster 5‑year plan on Lely Center Farm Management Support start‑up and service goals.
• Monitors the Lely Center performance on Farm Management Support Goals.
• Coaching, advising and supporting Lely Centers on 5‑year plans.
• Coach Lely Center on using Farm Management Support tooling and way of working.
• Assistance and mediation of possible solutions to customer complaints.

NPI – New Product Introduction

• Serves as a first contact for Lely International in farm selection for validation.
• Follow NPI related workshop training. Train relevant Lely Center FMS advisors.
• Provide feedback on validation to Lely International.
• Collaborate towards market introduction of the proposition of your region.

Stakeholder Management

• Close collaboration with Lely Centers.
• Working closely with the Lely International Farm Management Support Business Team colleagues to show, communicate and address local needs.
• Maintains and expands the network with regional and national stakeholders.
• Support of external consultants (e.g. feeding advisors or veterinarians) for successful management.
• Build local network of relevant business knowledge and research partners, is responsible for competence‑ and business team development, and as a team grows becomes dedicated to a single business team.
• Hierarchically reports to the Service Support Manager. Operationally they will also report to the Manager Proposition of the Business Team.

Experience and Skills

• Experience of dairy robots.
• Domain expert skills and knowledge.
• Good analytical problem‑solving skills.
• Experienced at dealing with difficult situations calmly.
• Willingness to travel.
• Good planning skills.
• Good coaching skills.
• Good presenting and training skills.
• Able to think commercially.
• Working knowledge of agricultural and/or machinery.
• Strong management skills.
• Good at building relationships.
• Core competencies: excellent communication skills, good influencing skills, good presentation skills, good IT and Microsoft office skills, good coordination and organisational skills, can‑do attitude, high degree of integrity, ability to work on own, excellent dairy understanding.

Mobile Requirements (for National/International Travel)

• Must hold clean, valid driving license.
• Flexible and able to travel often.li
• Must hold a valid passport.

Working for the Lely means working in an ambitious international family business with more than 30 facilities and customers in over 60 countries. We are the market leader in automated systems for dairy farmers worldwide. Recognised and acknowledged as a leader in Dutch manufacturing.

Apart from being a leader in our field, we also distinguish ourselves as a company with an informal atmosphere and a solid background in the agricultural sector. Our origins are in Maassluis (the Netherlands), where the company was founded in 1948. Even today, the Lely Campus is still established there. This is our head office and also a hub of innovation and creation. We are proud to have been confirmed as a Great Place To Work by the Great Place to Work UK®. A lot of hard work has been put in over the past couple of years to achieve an amazing culture and build a team who are dedicated in supporting our Lely Centers and Lely Center customers. Our unique combination of being a front‑runner and a family business with a solid background in the agricultural sector is reflected in our core values: innovation, passion, progress, respect and honesty.

Competitive Salary and Benefits

• Competitive salary / Car allowance / 26 days holiday + bank holiday, holiday increases with length of service to a maximum of 31 days per year.
• Company doubles employees' pension contribution to a maximum 12%.
• Employee event days.
• Wellness and wellbeing support.
• Free lunch provided in the office every Wednesday.