Fan-Driven Digital Product Analyst

Tottenham Hotspur Football Club

Greater London

On-site

GBP 45,000 - 65,000

Full time

2 days ago

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Job summary

Tottenham Hotspur Football Club is seeking a proactive Business Analyst to join our Digital & MarTech team. You will shape and deliver our digital products, turning business ideas into well-defined requirements and supporting delivery teams through development.

You will collaborate with Engineering, Digital Marketing, Content, Data, CRM, and external partners to create connected experiences for millions of supporters worldwide, helping us evolve our digital ecosystem.

Qualifications

Fan focus and passion for understanding supporter needs and improving digital experiences.
Experience as a Business Analyst within Digital, Product, CRM or Marketing Tech teams.
Experience with websites, mobile apps or customer facing digital products.
Experience writing high quality requirements, user stories and acceptance criteria.
Ability to translate complex technical concepts for non-technical audiences.
Experience performing QA testing and coordinating User Acceptance Testing.
Experience in Agile/Scrum as a delivery team member.
Excellent relationship-building and communication skills.

Responsibilities

Partner with stakeholders across the Club to understand business needs and translate them into clear functional and technical requirements for the wider digital estate.
Facilitate workshops and discovery sessions to define new features, enhancements and improvements.
Document user stories, acceptance criteria, process flows and functional specifications.
Analyse existing business processes and identify opportunities to improve efficiency and supporter experience.
Map 'As-Is' and 'To-Be' processes to align technical execution with the Club’s strategic business objectives.
Support the development of strategies, helping turn complex business challenges into actionable plans.
Take ownership of problem statements, conducting research and evaluating potential solutions.