Family Time Supervisor

Hampshire County Council; Aldershot; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Flexible working options

Hybrid working

Health Assured EAP

LGPS pension scheme

Generous annual leave

Sick pay

Job summary

Hampshire County Council is seeking a Family Time Supervisor to support children in care by supervising family contact sessions, documenting contacts, and preparing clear reports for court proceedings.

The role requires safeguarding expertise and strong liaison with families, social workers, and carers.

Qualifications

• Experience working with children and families in need, with safeguarding knowledge.
• Excellent IT, verbal communication, listening and observation skills.
• Ability to build relationships with children, carers and professionals.
• Capable of handling challenging situations, professional and non-judgemental.
• Full UK driving licence and access to a reliable vehicle.
• Willingness to travel between Alton and Aldershot and to work flexible hours including evenings and some Saturdays.

Responsibilities

• Supervise and facilitate contact sessions, ensuring child safety and transport.
• Intervene if contact becomes unsafe while keeping the child’s best interests at heart.
• Document contacts accurately within agreed timescales and policy.
• Build effective relationships with parents, social workers, foster carers and children.
• Attend meetings and training and comply with Hampshire County Council policies.

Skills

Child development

Safeguarding

IT skills

Verbal communication

Observation

Relationships building

Decision making

Organisation

Driving

Job description

Family Time Supervisor

Job Details

Job Reference: HCC625220

Salary Range: £28,697 - £31,573 per annum

Work Location: Park House, Alton and Cambridge Road, Aldershot

Hours per week: 37

Contract Type: Permanent

Closing Date: 29 October 2026

The Role

Joining our North East Team as a Family Time Supervisor, you will play a vital role in supporting children of all ages in the care of Hampshire County Council. You will help create a safe, nurturing environment that enables meaningful family time, sensitively observing contact sessions, maintaining detailed records and preparing clear, professional reports that may contribute to court proceedings. This is a rewarding opportunity to make a real difference and help improve outcomes for children and families.

What you’ll do

• Supervise and facilitate contact sessions in various settings, ensuring child safety, providing transport, and intervening if contact becomes unsafe.

• Manage challenging situations, including stopping contact when it is not in the child’s best interest, while maintaining a child-focused approach.

• Prepare for and document contacts accurately within agreed timescales, adhering to legal and policy requirements.

• Build effective relationships with parents, social workers, foster carers, and children, while demonstrating safeguarding awareness and reporting concerns promptly.

• Work collaboratively as part of a team, attending meetings, training, and complying with all relevant guidelines, legislation, and Hampshire County Council policies.

What we’re looking for

• Experience & Knowledge: Proven experience working with children and families in need, with strong understanding of child development and safeguarding practices.

• Communication & Interpersonal Skills: Excellent IT, verbal communication, listening, and observation skills; ability to build effective relationships with children, carers, and professionals.

• Professional Attributes: Capacity to handle challenging situations, remain professional and non‑judgemental and work flexibly.

• Decision-Making & Initiative: Ability to make independent judgments and use initiative.

• Organisational Skills: Skilled in maintaining accurate records and presenting information clearly and concisely.

• Ability to meet travel requirements of the role: a full UK driving licence and access to a reliable vehicle are essential.

Please note, this role is based across two sites in Alton and Aldershot, and may require travel between them, including on the same day. You will be required to work flexibly including working two later evenings per week and 1 in 4 Saturdays to support family needs. You will also need to be available to work on Fridays.

Why join us

• Join a supportive team that values collaboration and professional development.

• Flexible working options, including a 9-day fortnight and hybrid working.

• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.

• Competitive benefits package, including generous annual leave, occupational sick pay, and access to the Local Government Pension Scheme.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Important: You must already have the right to work in the UK. We are currently unable to offer sponsorship for this role.

Other roles you may be searching for may include: Family Contact Supervisor, Child Contact Coordinator, Contact Support Worker, Child Contact Practitioner

Travel Requirements

You will be required to travel to various locations within Hampshire and it is essential that you have a current driver’s licence and access to a reliable vehicle on a regular basis.

Additional Information

Family Time Supervisor Candidate Pack

Vetting Requirements

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion

For general enquiries, please contact [e-mail]

For an informal chat about the role, please contact Donna Harman, Family Time Co‑ordinator on [e-mail]

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.