Family Support Worker (Casual Hours)

Right There; Scotland; Remote; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Paid annual leave

Contributory pension

Travel expenses paid

Flexible shifts

Job summary

Right There invites applications for an Intensive Family Support Worker to assist young people aged 12–18 in the Highlands. You will build trusted relationships, meet families where they are, and help identify goals to keep young people safe and connected.

You will collaborate with Social Work, Police, Education, and partners, using a restorative approach to strengthen family resilience and reduce the need for statutory support. A compassionate, practical, hopeful mindset is essential.

Qualifications

• Experience of working with children, young people and families facing challenges.
• Knowledge of trauma, poverty and family breakdown.
• Understanding GIRFEC, UNCRC, The Promise and SSSC Codes of Practice.
• Ability to prioritise, keep accurate records and produce clear reports.

Responsibilities

• Provide flexible, intensive support to young people and families across the Highlands.
• Work with Social Work, Police, Education and other partners to provide joined-up, wraparound support.
• Use a restorative approach to help families work through conflict and build resilience.
• Carry out whole-family assessments focusing on strengths, needs, risks and progress.
• Support wellbeing, education, safety planning, substance use and family relationships.
• Advocate for young people and families, ensuring their voices are heard in planning and decisions.
• Maintain accurate case files and contribute to multi-agency meetings.

Skills

Youth work

Family support

Trauma awareness

Driving licence

Record keeping

MS Office

Education

SVQ 2 Social Services and Healthcare for Children and Young People

HNC or above

Tools

MS Office

Job description

About The Role

Right There has spent 200 years standing alongside people in Scotland. Last year, we supported almost 4,000 people to stay in their homes and stay connected to the people they love. Now, as part of our new Highland-wide Intensive Family Support Service, we are looking for an Intensive Family Support Worker who can help young people and families feel safer, stronger and more supported.

This role is about working alongside young people, aged 12 to 18, who are at risk of criminal exploitation, or at risk of being accommodated away from their families. You will provide practical and emotional support that builds on family strengths, reduces the need for statutory support and helps young people stay safe and connected.

Your role

As an Intensive Family Support Worker, you will build trusted relationships with young people, parents, carers, extended family members and the wider support network around them. You will meet families where they are, with no judgement, and work with them to identify goals, understand needs and create positive change.

• Provide flexible, intensive support to young people and families across the Highlands
• Work closely with Social Work, Police, Education and other partners to provide joined-up, wraparound support.
• Use a restorative approach to help families work through conflict, strengthen relationships and build resilience.
• Carry out whole-family assessments that focus on strengths, needs, risks and progress towards agreed outcomes.
• Support young people and families with areas such as wellbeing, education, safety planning, substance use and family relationships.
• Advocate for young people and families, making sure their voices are heard in planning and decision-making.
• Maintain accurate case files and contribute to multi-agency meetings and service development.

What you bring

You may already have experience in family support, youth work, social care, education, community services or another role where you have supported children, young people and families through difficult times. What matters most is that you can build relationships, stay calm when circumstances are complex and work in a way that is respectful, practical and hopeful.

• Experience of working with children, young people and families facing challenges, including those on the edges of care.
• A genuine passion for improving the lives of young people and helping families stay together where it is safe to do so.
• Knowledge of issues affecting children, young people and families, including trauma, poverty and family breakdown.
• Understanding of relevant approaches and policy areas such as GIRFEC, UNCRC, The Promise and SSSC Codes of Practice.
• The ability to prioritise, keep accurate records and produce clear reports when required.
• Confidence using Microsoft Office and digital systems.
• The ability to travel across the agreed geographical area, with a full valid driving licence and access to a vehicle for work purposes.

You will be qualified, or willing to work towards a relevant professional qualification, such as SVQ 2 Social Services and Healthcare for Children and Young People, HNC or above. If this role excites you but you do not meet every point, we still encourage you to apply.

Our offer

• Casual role, ad hoc shifts as and when required
• £14.41 per hour
• Reporting to: Service Manager.
• Usual place of work: your home address, with work also taking place in the local community. Travel expenses are paid between your usual place of work and appointments undertaken as part of your duties.
• Paid annual leave
• Contributory pension through The People's Pension, provided you meet auto-enrolment criteria.

If you are thoughtful, resilient and committed to helping young people and families create lasting change, we would love to hear from you.

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person's story is unique, and everyone's route home is different - it doesn't matter what the situation is - we're not here to judge, only to help.