Family Support Worker and Ward Administrator

Kings College Hospital; London; On-site; GBP 29,000 - 32,000; Part time

Job summary

Kings College Hospital is seeking a Family Support Worker and Ward Administrator for its Children’s Critical Care Centre. The role involves supporting families of children in need of care and collaborating with medical teams to ensure a positive experience. Part-time position allows for flexibility in work-life balance.

Qualifications

• Experience in healthcare preferred.
• Previous clerical/receptionist experience.
• Ability to assist diverse needs.

Responsibilities

• Welcome and orientate families onto the unit.
• Facilitate parent satisfaction surveys.
• Assist with clerical and ward administrative duties.

Skills

Communication

Teamwork

Customer Service

Education

Functional Skills Level 1 in Numeracy and Literacy

Job description

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This post is only open to internal applicants.

Family Support Worker and Ward Administrator

Band 3

Main area Children's Grade Band 3 Contract Permanent Hours Part time - 18.75 hours per week Job ref 213-CAX-7158343-A

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £29,485 - £31,088 per annum pro rata including HCA Salary period Yearly Closing 28/05/2025 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

At the heart of Kings is the Variety Children’s Hospital (VCH) offering a wide range of services and specialities for children and young people at local, regional, and international level.Within the VCH is a 16 bedded Children’s Critical Care Centre providing care to both high dependency and intensive care patients.

We are recruiting a n enthusiastic family support worker and ward administrator to work with in the Children's Critical Care Centre. T his key post is vital in providing support to parents, carers and families with children requiring i ntensive and h igh d ependency c are as well as to the nursing, medical and clerical teams and multidisciplinary professionals .

Main duties of the job

We are looking for someone with excellent communication skills to welcome families, parents and carers as a front of house receptionist . You will also be support ing parents with finding accommodation through existing channels, maintain a tidy space for parents, families and carers and work within a dynamic and fast paced environment . You will be working collaboratively with the nursing and medical team whilst also offering front of house support to both the allied health professionals and the clerical team.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

§ To welcome and orientate parents/carers and their relatives/visitors onto the unit, ensuring that security and infection control measures that are in place are adhered to.

§ Ensure parent/carer satisfaction surveys are distributed and collected.

§ Advocate for and promote ‘iwantgreatcare’ programme

§ To answer ward telephone enquiries promptly, efficiently and politely, resolving local issues and referring on to other relevant staff as appropriate.

§ To facilitate “time out” sessions for families on a weekly basis, ensuring adequate refreshments are available.

§ To ensure that the reception desk and waiting areas, parents sitting room and seminar room are maintained in a presentable manner.

§ To observe and maintain the confidentiality of patient records and staff information.

§ To facilitate booking system for use of the parent accommodation in liaison with Ronald McDonald House, Family Support Worker and relevant staff in the Division.

§ Promote sharing of key information that may contribute to a positive experience and ensure information is updated regularly.

§ To support the ward manager and clinical team maintain the ward environment to an agreed target condition with each area containing appropriate equipment stored in a clear and organised manner.

§ Toassistwiththecareof distressedor bereavedrelatives

§ Toassistwithclericalandwardadministrativeduties,includingdatamanagement,photocopying,transporting ofequipment/data/paperworkto otherdepartments

§ Toprovideclearandeffectiveinformationandcommunication,bothverballyandin

§ To assist ward staff with general collection/delivery of items necessary to ensure effective operational management of ward/department.

§ To demonstrate an awareness of the different cultural, ethnic and religious needs

§ To maintain confidentiality at all times, in and out of the hospital environment

Administration

§ Support senior nursing team with administrative duties.

§ To help with the training of new members of staff as appropriate.

§ To support the critical care ward receptionists during busy periods.

§ To access EPIC for relevant information pertinent to the role.

§ Collect and distribute post for the department

PersonalandProfessionalDevelopment

§ To be able to identify with support your own development needs, completing a competency document and learning objectiveswithinaspecifiedtimeframeandasagreed bymanager

§ To ensure own attendance at mandatory study days and training (BLS, manualhandlingetc.)asrequired byward/departmentalmanager

§ Toupdateskills andknowledgeas requiredbytheTrust

§ Toactivelyparticipateinannualindividualperformancereview

Management

§ To manage an agreed workloadwithsupervisionandsupportfromcolleaguesandseniorstaff

§ To work within and support the multidisciplinary team,contributingideastowardfuturedevelopments

§ Tomaintaineffectivecommunicationandprofessionalrelationshipswithallareaswithinthe caregroupand associatedclinicalareas within theTrust

§ To participate in reflection andorclinicalsupervisionsessionsasprovided

§ Toobserveageneraldutyofcareforthehealth,safetyandwellbeingofself,workcolleagues,visitorsand patientswithin thehospital

§ To be responsible withothersforanyspecificriskmanagementassociatedwiththepost,reporting andtakingappropriateactionsasnecessary

General

§ The post holder hasageneraldutyofcarefortheirownhealth,safetyandwellbeingand that of work colleagues, visitors and patients within the hospital, in addition toanyspecificriskmanagementorclinicalgovernanceaccountabilitiesassociatedwiththis post.

§ To observe the rules, policies, procedures and standards of King’s CollegeHospitalNHSFoundationTrusttogetherwithallrelevantstatutoryandprofessionalobligations.

§ The post holder will uphold the Trust values – Kind, Respectful, Team at alltimes. The post holder will be aware of the Trust BOLD strategy and know howtheirrolefitswithin this.

§ The post holder will wear their uniformcorrectly,accordingtoTrustpolicy,attendshift on time and present themselves to others in a professional way in regardstoappearance andcommunication.

patients andstaff.

§ Toberesponsible,withmanagementsupport,fortheirownpersonal development and to actively contributetothe developmentofcolleagues.

§ Thisjobdescriptionisintendedasaguidetothegeneralscopeofdutiesandisnotintended to be definitive or restrictive. It is expected that some of the duties willchange over time and this description will be subject to review in consultation withthepostholder.

Person specification

Qualifications

• Functional Skills Level 1 in Numeracy and Literacy or GCSEs Maths and English Grades A-E or 9-2.

Knowledge and Experience

• Previous experience in the healthcare industry
• Previous clerical/receptionist experience

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications


King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

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This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.