Family Support Worker

North East Combined Authority; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Comprehensive training and development

Specialist training in FGCs and care

Supportive management and regularsuper

Job summary

We are recruiting four Family Support Worker roles in our Children’s service (Resource Team) based in Middlesbrough. You will support children, young people and families, facilitating supervised family time, conducting assessments, and helping to develop parenting skills.

A driving licence and willingness to travel across Middlesbrough and surrounding areas are required. The role offers comprehensive training, ongoing supervision, and opportunities to specialise in Family Group Conferencing and

Qualifications

• QCF level 3/4 diploma in working with children and young people.
• Full UK Driving License with access to a car and suitable insurance.
• Maths and English GCSE grade 3 or equivalent.
• Experience working with families, children and young people.
• Willingness to work unsocial hours, weekends and bank holidays.
• Willingness to travel across Middlesbrough and surrounding areas.

Responsibilities

• Facilitate supervised family time and support positive family relationships.
• Undertake graded care assessments.
• Work with parents to develop parenting skills and confidence.
• Create life story books to help children understand their experiences.
• Support young people to maintain family connections and attend FGCs.
• Lead and facilitate Family Group Conferences with training provided.

Skills

Caring

Resilient

Flexible

Independent working

Team player

Full UK Driving License

Education

QCF level 3/4 diploma in working with children and young people

Job description

We have 4 exciting roles on offer within our Children’s service as a Family Support Worker (Resource Team).

Make a Difference Every Day

Are you passionate about improving the lives of children and young people?

Do you want a career where every day brings new challenges, opportunities, and rewards?

Whether you're singing along to Taylor Swift on the school run, joining in with nursery rhymes, or simply offering a listening ear, if you're someone who can provide children with your full attention, care, and support, we'd love to hear from you.

The Resource Team is made up of dedicated, compassionate professionals who are committed to helping children and young people thrive, even during some of the most difficult periods of their lives. Our work supports children who may no longer be living with their parents or caregivers, ensuring they continue to experience safety, stability, and meaningful connections.

Supporting Children and Families

Family relationships are an important part of a child's identity and wellbeing. From the moment you collect a child to the time you safely return them home, you'll play a key role in supporting supervised family time, helping to create positive experiences, reduce anxieties, and strengthen relationships. Your nurturing approach will help children feel valued, supported, and understood.

You will also have the opportunity to support young people and families through a range of specialist interventions, including:

• Facilitating supervised family time and supporting positive family relationships.
• Undertaking graded care assessments.
• Working directly with parents to develop parenting skills and confidence.
• Creating life story books to help children and young people understand their experiences, identity, and journey.
• Supporting young people to maintain and strengthen family connections and support networks.
• Leading and facilitating Family Group Conferences (FGCs), bringing families together to identify solutions, develop plans, and create lasting support arrangements that help young people achieve positive outcomes. Full training, mentoring, and ongoing support will be provided.

A Role That Makes an Impact

No two days are ever the same. One day you may be supporting family time, the next you could be helping a family develop a plan through a Family Group Conference or creating a life story book that provides a child with a better understanding of their experiences.

This is a unique opportunity to develop specialist skills while making a lasting difference to the lives of children, young people, and families.

Our Approach

We are committed to working restoratively with children, young people, and their families. We believe in building strong relationships, empowering families to identify their own strengths and solutions, and ensuring that every interaction is respectful, collaborative, and centred on achieving the best outcomes for children.

About You

We are looking for someone who is:

• Caring, resilient, and passionate about supporting children and families.
• Able to build positive relationships with children, young people, and adults.
• Flexible and adaptable, with the ability to respond to changing needs.
• Confident working independently and as part of a supportive team.
• A car owner with the ability to travel across Middlesbrough and surrounding areas.

What We Offer

• A rewarding role where you can genuinely change lives.
• Comprehensive training and development opportunities.
• Specialist training in PACE model of care, Family Group Conferencing, graded care assessments, parenting interventions, and life story work.
• Supportive management and regular supervision.
• The chance to be part of a passionate team committed to achieving the very best outcomes for children and families.

The team is currently based in Hemlington; however, the role requires flexibility to work across Middlesbrough and beyond, including Hubs, specialist contact venues, schools, and family homes.

Applicants must:

Have a recognised QCF level 3/4 diploma in working with children and young people or an equivalent qualification or a willingness to undertake.

Have a Full UK Driving License as it is a requirement for this post and suitable car business insurance with access to a car which is in good condition with a MOT certificate (if needed).

Have Maths and English GCSE grade 3 or equivalent.

Have some experience of working with families, children, and young people in a variety of settings.

Understand child development and behaviours which can be viewed as challenging at times.

Understand the benefits of family group conferences.

Have a positive attitude and flexibility in their working role regarding hours and days worked. The post holder may be required to work unsocial hours which can include weekends, bank holidays, late evenings, and early mornings.

If you are looking for a role where your compassion, energy, and commitment can help children and families build brighter futures, we would love to hear from you.

If this is you, this may be the opportunity you are looking for!

Please note Middlesbrough Council do not currently offer sponsorships.

The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

If you would like to talk through this opportunity further, please contact Sue Nicholson – Manager on [e-mail]