Family Support Worker

Norfolk County Council; Norwich; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working including remote/hyrb

Local Government Pension Scheme

Job summary

Norfolk County Council is seeking a Family Support Worker to join the Community Assessment and Family Time Service in Norwich. The role involves visiting families at home during an 8-week assessment, safeguarding children, modelling positive parenting, and supporting families to build routines that promote safety and wellbeing.

You will need NVQ Level 3 or equivalent, be prepared to undertake Signs of Safety, Restorative Practice and Solihull training in the first year, and have a good knowledge

Qualifications

• NVQ level 3 or equivalent in a relevant subject.
• Willing to undertake Signs of Safety, Restorative Practice and Solihull training in the first year.
• Good knowledge of child development from birth to 19 and factors affecting development.

Responsibilities

• Provide supervision and support to children and families in their own homes as part of an 8-week assessment.
• Safeguard children and provide families with guidance, role-modelling and support as directed by the assessing Social Worker.
• Assist parents to develop parenting skills and routines and offer practical help with day-to-day tasks and activities.

Skills

Child development knowledge

In-home support experience

Family support work

Education

NVQ Level 3 or equivalent

Job description

Family Support Worker | 11633 | Secondment Opportunity / Temporary Contract until November 2027| 37 hours per week | £27,709 to £29,071 per annum | Grade E | Norwich

Are you passionate about providing children and their families with the guidance and support they need to live safely together?

Are you committed to providing a service that meets the needs of children, whilst ensuring that their welfare is promoted and that they are safeguarded effectively?

We are looking to recruit Family Support Workers across Norfolk to join our Community Assessment and Family Time Service with the aim to enable more children to remain at home safely with their families.

As a Family Support Worker, you will provide supervision and support to children and their families in their own homes as part of an 8-week assessment. Working as part of the Community Assessment Team, you will safeguard children and provide families with guidance, role-modelling and support, as directed by the assessing Social Worker.

You will assist parents to develop parenting skills and routines and provide practical support with day-to-day tasks and activities to prevent escalation and promote safety and wellbeing. You will have experience of working with families in their own home as a Nursery Nurse, Support Worker, Early Years Practitioner, Residential Support Worker, Home visiting volunteer, Family Outreach Worker or similar role. With an NVQ level 3 or equivalent in a relevant subject, you will be willing to undertake Signs of Safety, Restorative Practice and Solihull training in your first year. You will have a good knowledge of child development from birth to 19 and of factors which impede overall development.

This role will involve flexible working and shift patterns including sleep-ins and waking nights in the family home and supported lone working. This is a great opportunity to join an innovative service providing the best possible support to children and families.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary


• Generous holiday entitlement


• Health and Wellbeing services including fast-track physiotherapy and a free counselling service


• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.


• Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.


• A Blue Light card for Fire Service and Social Care Workers


• Relocation expenses (where applicable)


• An advance of your expenses if you travel for work


• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.


• Tax efficient ways of getting extra pension and new bikes


• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)


• A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 19 November 2026 at 23:55

All other applicants closing date: 29 November 2026 at 23:55