Family Support Worker

Solace Women's Aid; London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Generous holiday entitlement

Employer pension contribution

Inclusion Networks access

Daily clinical debriefing

Employee Assistance Programme

Job summary

Solace Women's Aid in London is seeking a Family Support Worker to provide trauma-informed support to children aged 0–16 and their mothers living in refuge accommodation. You will deliver one-to-one support, group work and age-appropriate activities to promote safety, wellbeing and resilience.

Working as part of a dedicated team across two refuges in Haringey, you will complete assessments, develop support plans, maintain case records and collaborate with partner agencies to ensure coordinated,

Qualifications

• Experience providing support to children and families.
• Ability to complete assessments and develop support plans.
• Experience maintaining accurate case records.

Responsibilities

• Provide trauma-informed support to children aged 0–16 and their mothers in refuge accommodation.
• Deliver one-to-one support, group work and age-appropriate activities.
• Complete assessments, develop and review support plans, maintain case records.
• Collaborate with partner agencies to ensure coordinated, high-quality support and provide resettlement support.

Skills

Trauma-informed practice

Child & family support

Professional boundaries

Record-keeping

Education

Level 3 childcare/youth work/health & social care

Job description

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Family Support Worker at Solace Women's Aid.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men, and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace provides safe refuge and move-on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. We run 19 refuges across London, including specialist refuge spaces for women with multiple needs. Of these, this role will involve working across two refuges in the borough of Haringey, in a dynamic and fast-paced environment.

About the Role

As a Family Support Worker, you will provide trauma-informed support to children, young people (aged 0–16) and their mothers who have experienced domestic abuse and are living in refuge accommodation.

Working as part of a dedicated team, you will help children and families begin their recovery by delivering one-to-one support, group work and age-appropriate activities that promote safety, wellbeing and resilience.

You will complete assessments, develop and review support plans, maintain accurate case records, and work closely with colleagues and partner agencies to ensure families receive coordinated, high-quality support. You will also provide resettlement support to help families successfully transition into the community.

About You

As an experienced professional you have an understanding of the impact domestic abuse can have on children and young people. You have experience of providing support, completing assessments, developing support plans and maintaining accurate case records.

You will be confident working independently and as part of a wider team, building positive relationships with families and professionals while maintaining professional boundaries and delivering a trauma-informed, child-centred and strengths-based approach.

You will have a relevant Level 3 qualification in childcare, youth work, health and social care or a related field, or equivalent demonstrable experience working with vulnerable children, young people and families.

Additional Information

The postholder will be based at our Haringey Refuge, providing on-site support to survivors. Given the nature of this role and our refuge services, we are unable to offer hybrid working for this position.

This post is a fixed term contract to 31st March 2027.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.