Family Support Worker

Pact; Guildford; On-site; GBP 20,000 - 27,000; Full time

Job summary

Pact is seeking a casual Family Support Worker to provide essential support for families visiting loved ones in the prison's visitor center. The role involves facilitating visits, offering guidance, and managing a variety of family-oriented activities in a challenging environment. Candidates should possess relevant experience and excellent organisational and interpersonal skills to navigate this critical role with care and compassion.

Benefits

Free confidential advice and counselling service

Cycle to work scheme

Life assurance

Eye care vouchers

Generous annual leave

Qualifications

• Experience working with families in challenging environments, preferably with offenders.
• Excellent organisational skills and ability to manage a demanding workload.
• Knowledge of safeguarding/child protection practices.

Responsibilities

• Provide support, advice and guidance to families visiting prisoners.
• Facilitate prison visits, family days, and play services.
• Contribute to planning and development of family work.

Skills

Organisational skills

Interpersonal communication

Partnership building

Job description

As a casual Family Support Worker you will provide support to families visiting loved ones in the Visitor Centre. Visitor centre services include play and children’s services and a catering service. You will work as one of the PACT Family team and will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.

About You:

To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Finally, you will have excellent interpersonal communication skills and an ability to work and build partnerships with a range of agencies.

What Pact Offer:

Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

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Created on 29/06/2025 by TN United Kingdom