Family Support Worker

Dove House School; Basingstoke; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Excellent staff induction

Professional development opportunities

LGPS pension

Paid weeks increase after 5 years

SEN Allowance

Life Insurance

Wellbeing Inset Day

Onsite parking

Onsite Fitness Suite

CPD opportunities

Employee Referral Scheme

Employee Benefits Platform

Job summary

Dove House Academy in Basingstoke is seeking a highly organised and compassionate Family Support Worker to join our family support team, under the guidance of the Family Support Lead. You will provide high quality support to children and families as part of a multi-agency approach to improving outcomes for our pupils.

The role requires excellent communication, ability to liaise with external agencies, safeguarding duties, and a commitment to relational leadership.

Qualifications

• Hold a current UK driving licence with business insurance.
• Recent experience of working in a school.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team.
• Good understanding of SEND.
• Hold a current Designated Safeguarding Lead qualification or be willing to train towards this.
• Excellent interpersonal skills; active listener and ability to handle difficult conversations.
• Excellent ICT skills.
• Be resilient, patient, caring and understanding.

Responsibilities

• Work with staff to ensure families receive any additional support needed.
• Provide support to families including signposting and referrals to services.
• Liaise professionally with external agencies.
• Establish positive relationships with pupils and act as a role model.

Skills

Driving Licence

School experience

Communication

Teamwork

SEND knowledge

DSLG qualification

Interpersonal skills

Active listening

Difficult conversations

ICT skills

Resilience

Job description

Images protected by Greenhouse School Websites

Dove House is an Outstanding school and is one of five schools within Solent Academies Trust. We are seeking to recruit a highly organised, proactive and compassionate individual to join our family support team.

Personal attributes

The Family Support Worker will, under the guidance of the Family Support Lead, provide high quality support to children and families as part of a multi-agency approach to improving outcomes for our pupils. This is a pivotal role requiring excellent communication skills.

Duties

• Work with staff to ensure that families receive any additional support that may be needed in order to gain support


• Provide support to families that may include signposting and/or making referrals for services


• Liaise professionally with external agencies


• Establish positive relationships with pupils, acting as a role model and setting high expectations.

Who we are looking for

You will:

• Hold a current UK Driving Licence with Business Insurance


• Have recent experience of working in a school


• Be an excellent communicator both verbally and written


• Be able to work as part of a team


• Have a good understanding of SEND


• Hold a recent Designated Safeguarding Lead qualification or be willing to train towards this


• Have excellent interpersonal skills; an active listener and the ability to have ‘difficult’ conversations where necessary


• Have excellent ICT skills


• Be resilient, patient, caring and understanding

Training will be given to the successful candidate.

Our Relational Culture Charter guides us to work together and support each other through:

• Effective Communication


• High Challenge & High Support to Empower


• Respect for All


• Solution-Focused Approaches

We believe that when relationships thrive, people thrive – and so do the children and young people we serve.

Salary & Benefits

Band 6

37 hours a week, term time only + 1 week, permanent.

Actual Salary £25,973 - £29,490 + SEN Allowance

By joining Dove House Academy, we offer you:

• Excellent staff induction with a commitment to high quality professional development aligned in relational leadership and HR excellence


• A culture rooted in relational practice, belonging, and well-being


• A workplace where your values, voice, and contribution truly matter


• Local Government Pension Scheme with the option of a 50/50 contribution to build over time


• Increase in paid weeks after 5 years of service from 46.3 weeks to 47.1 weeks


• SEN Allowance with an increase after 3 and 5 years of service


• Life Insurance - 3 times annual salary (for members of the pension scheme)


• Wellbeing Inset Day to support the wellbeing of our staff


• Free onsite parking


• Access to our onsite Fitness Suite


• CPD opportunities to support Career development


• Employee Referral Scheme


• Employee Benefits Platform

The hours for these roles are Monday, Tuesday, Thursday, and Friday 8.00am – 3.45pm and Wednesday 8.00am - 4.30pm. You will work for 39 weeks of the year; however, you will be paid for 46.3 weeks. Your salary will be paid over 12 months of the year.

If you want to make a positive difference and enrich the lives of our pupils, then this could be the school for you!

Location

Dove House Academy
Sutton Road
Oakridge, Basingstoke
Hampshire
RG21 5SU

Closing Date for applications is Wednesday 14th October2026, 9am.

Interviews will be held week commencing 2nd November2026.

Equal opportunities

Solent Academies Trust welcome applications regardless of age, gender, ethnicity, or religion. Only applications submitted on the academy’s application form will be accepted Solent Academies are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to an enhanced Disclosure and Barring Service checks along with other relevant employment checks.