Family Support Team Manager (Scale 2)

Prison Advice and Care Trust; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous Holiday allowance

Season Ticket loan

Cycle to work scheme

Charity worker discounts

Enhanced maternity package

Wellness groups

Blue light card

Job summary

Pact is seeking a Family Support Team Manager at HMP Isis to oversee visitor centre services, manage bookings, and coordinate family visits. The role requires excellent coordination skills and an understanding of working with families in complex environments.

The position offers a competitive benefit package and the chance to make a meaningful impact on the lives of families affected by the criminal justice system.

Qualifications

• Demonstrable ability to coordinate a broad range of services.
• Experience and understanding of working with families in a challenging multi-agency environment.
• Excellent organisational skills and the capacity to manage a demanding workload.
• Ability to contribute to planning and development of family work.
• Knowledge of safeguarding and child protection practices.
• Exceptional communication skills to build partnerships.

Responsibilities

• Manage the visitor centre provision at HMP Isis.
• Oversee the prison's booking line service.
• Coordinate family visit catering services.
• Facilitate play sessions for children during family visits.
• Implement family-focused interventions.

Skills

Coordination skills

Understanding of family work

Organisational skills

Interpersonal communication

Knowledge of safeguarding

Job description

We are offering an opportunity for the role of Family Support Team Manager (known as a Family Engagement Manager internally) at HMP Isis. In this role, you will oversee Pact's visitor centre services, including managing the prison's booking line service, family visit catering, play sessions for children during family visits, and family-focused interventions such as homework clubs, special visits, and themed family days. Additionally, you will support families' access to secure video visits and coordinate with our subcontractors in the Visits Centre.

Key Responsibilities:

• Manage the visitor centre provision at HMP Isis.
• Oversee the prison's booking line service.
• Coordinate family visit catering services.
• Facilitate play sessions for children during family visits.
• Implement family-focused interventions, including homework clubs, special visits, and themed family days.
• Support families' access to secure video visits.

About You:

To thrive in this role, you should possess:

• Demonstrable ability to coordinate a broad range of services.
• Experience and understanding of working with families in a challenging multi-agency environment, preferably involving offenders and/or their families.
• Excellent organisational skills and the capacity to manage a demanding workload.
• Ability to contribute to the planning and development of Pact's family work.
• Knowledge of safeguarding and child protection practices.
• Exceptional interpersonal communication skills and the ability to build partnerships with various agencies.

This offers a unique opportunity to make a significant impact on the lives of families and offenders by enhancing the support and services available to them. If you are passionate about family engagement and have the relevant skills and experience, we encourage you to apply.

Organisation:

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner's children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

• Generous Holiday allowance
• Season Ticket loan
• Cycle to work scheme
• Charity worker discounts
• Enhanced maternity package
• Wellness, inclusion, and diversity groups
• Blue light card

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact's vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

Hours

37.5 hours per week (rota with regular weekend work)

Job attachments

JD_Family_Engagement_Manager_2_HMP_Isis_August_2025_.docx

04-10-2026