Family Support & Mediation Worker (Part Time)

Depaul UK; Whitley Bay; Hybrid; GBP 26,000 - 29,000; Part time

Benefits offered by this job

Annual leave 26 days

Pension plan 7%

Employee Assistance Program

Staff discounts

Cash health plan

Job summary

Depaul UK is seeking a part-time Family Support & Mediation Worker to prevent youth homelessness by supporting young people and families in crisis. You will deliver mediation, perform assessments and develop person-centred support plans across multiple locations.

In this role, you will manage a small caseload, work with schools and Depaul services, and build partnerships with authorities to strengthen referrals. Travel across London regions may be required.

Qualifications

• Significant experience working with young people and families in crisis.
• Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC) or training to be completed before end of probation.
• Experience managing own caseload with good organisation and administration.
• Experience of risk and needs assessments and support planning for clients.
• Ability to build strong relationships with colleagues and external agencies, promoting impact of our work.

Responsibilities

• Provide focused family support and mediation to young people aged 11–25 and their families.
• Manage a small caseload, completing risk assessments, needs assessments and structured support plans.
• Work across schools, Nightstop placements and Depaul services to stabilise situations and reduce homelessness risk.
• Build partnerships with local authorities, schools and external agencies to strengthen referral pathways.
• Maintain clear, accurate case records and follow safeguarding and lone-working procedures.
• Advocate for young people and families when safeguarding concerns arise.

Skills

Caseload management

Risk assessments

Mediation

Youth & families

Independent working

Education

Interpersonal Mediation Certificate

Job description

Join Us and Help Shape Brighter Futures

At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.

About The Role

Family Support & Mediation Worker

Part Time | 15 Hours Per Week - £11,177.20 | (FTE £27,943)

Join us as a part time Family Support & Mediation Worker and help prevent youth homelessness by supporting young people and families experiencing conflict or crisis. You’ll deliver focused mediation and personalised family support across North East—working with young people aged 11–25 in schools, emergency placements, and Depaul services to strengthen relationships, improve communication and reduce the risk of homelessness. Your work will be grounded in detailed assessments, collaborative support planning and strengths‑based interventions that help families rebuild stability and stay connected.

In this flexible, fast‑paced role, you’ll manage a small caseload, work independently across multiple locations and build strong partnerships with schools, local authorities, Nightstop hosts and colleagues across Depaul. You’ll maintain clear, accurate records, contribute to safeguarding processes and advocate for young people when needed. Your creativity, impartiality and ability to engage families in challenging moments will be key as you help define and strengthen Depaul’s national approach to family mediation and homelessness prevention.

Please note that this role is offered as a part-time (15 hours per week) permanent basis.

In This Role, You Will

• Provide focused family support and mediation to young people aged 11–25 and their families experiencing conflict or breakdown.
• Manage a small caseload, completing risk assessments, needs assessments and structured support plans that drive measurable outcomes.
• Work across schools, Nightstop placements and Depaul services to stabilise situations and reduce the risk of homelessness.
• Build strong partnerships with local authorities, schools and external agencies to strengthen referral pathways and holistic support.
• Maintain clear, accurate case records and follow all safeguarding, EDI, health and safety and lone‑working procedures.
• Advocate for young people and families when safeguarding concerns arise, ensuring safety and appropriate escalation.
• Work independently across multiple London locations, prioritising tasks and managing time effectively.
• Contribute to Depaul’s national prevention approach through peer learning, reflective practice and continuous service development.

About You (What we are looking for from you – Person Specification)

When completing your application form please address all the points set out below.

Essential

• Significant experience working with young people and families in crisis; reflective, creative and solution focused in your approach and committed to working in an assets based way.
• To hold or complete a Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC). Training will be provided if candidate doesn’t hold the qualification but training will have to be completed before the end of the probation period.
• Experience of working independently and managing own caseload; self‑motivated and able to prioritize tasks and carry out efficient organisation and administration.
• Experience of carrying out risk and needs assessments and support planning for clients.
• Ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value of our work and its impact on families.
• High level understanding of professional boundaries and ability to maintain impartiality
• Willingness and ability to travel independently and work from a number of different locations across the London region.
• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

Desirable

• Demonstrable experience providing effective mediation services to families experiencing conflict
• Hold an accredited Interpersonal Mediation Certificate
• An in‑depth understanding of issues relating to youth homelessness
• Independently manage and maintain a full caseload of families (15‑20 families per FTE, or as identified by the service manager).
• Evidence through case recording, support planning and outcome monitoring that families are being supported effectively to make progress against the relevant national outcomes and that mediation is being used confidently and effectively to support this, when appropriate.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.