Family Support Assistant

West Sussex County Council; Chichester; On-site; GBP 25,000 - 32,000; Full time

Job summary

West Sussex County Council's Early Help Service is seeking a proactive practitioner to provide safe, welcoming support for young people and families through the Find It Out (FIO) offer. You will speak confidently with young people, understand their needs and help them access appropriate support at times that suit them, including after school hours.

The role requires NVQ Level 3 in childcare, play work, family support or related area, plus experience working with families in a community setting.

Qualifications

• NVQ Level 3 in childcare, play work, family support or related area is required.
• Experience working with families and understanding parenting skills and community development.

Responsibilities

• Provide a safe and welcoming space for young people and help them access appropriate support.
• Engage with parents and families, promoting access to services and responding to needs.
• Organise workload, respond to unanticipated problems, and maintain confidentiality.
• Work within safeguarding procedures and collaborate with partners in a community setting.

Skills

Communication

Interpersonal skills

Customer focus

Organisation

Initiative

Education

NVQ Level 3 in childcare/play work/family support

Job description

For an informal conversation or for further information regarding the role, please contact Sarah Tiley at .

You will help to provide a safe and welcoming space for young people through the Find It Out (FIO) offer. You'll be able to speak confidently with young people, understand their needs and be able to help them access appropriate support at a time that suits them, including after school hours. You will be a team player with a passion for engaging with parents, providing direct support and encouraging families to access to our services. You will use your initiative to organise your workload and respond to unanticipated problems for families. You must have experience of working with families along with a good understanding of the importance of parenting skills and community development, as well as the challenges of family life. We are looking for someone who is NVQ level 3 qualified in Childcare, Play Work, Family Support, or equivalent related area.,

• Good communication and interpersonal skills across a range of audiences, with an ability to present information verbally and in writing which is clear, concise and accurate. Able to provide specialist advice and guidance whilst maintaining trust with families who may otherwise not want to engage with services they may distrust.
• Strong customer focus with the ability to work as a key contact and provide a professional service to meet customer's needs, both individually and in groups.
• Ability to respond sensitively and flexibly to diverse groups of providers and families whilst maintaining confidentiality.
• Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines.
• Ability to work within recognised procedures, able to effectively organise own workload. Can use initiative to respond to unanticipated problems., NVQ level 3 in childcare, play work, family support or related area and/or relevant experience working with parents, carers and children.
• Good knowledge of child development.
• Good understanding of the importance of parenting skills and community development with an understanding of the challenges of family life.
• Knowledge of safeguarding procedures.
• Experience of working with families in a community setting.
• Experience of working within the early years, family support, family centre or child health sector

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance, and are rewarded for the work they do.