Family Support and Group Coordinator

CHM; Walton-on-Thames; On-site; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Flexible working

Generous annual leave

Pension contribution

Ongoing training and professional dev

Job summary

CHM in Walton-on-Thames is seeking a part-time Family Support and Group Coordinator to manage a caseload of families, uphold safeguarding, supervise home-visiting volunteers, and help plan family activities and projects.

You will build partnerships with local services to help families access financial, housing and wellbeing support, and you will need experience with children and families, good communication, and a clean driver’s licence.

Qualifications

• Proven experience of supporting parents and young children in a paid or voluntary capacity
• A solid understanding of safeguarding practices and experience working with vulnerable families
• Knowledge of current legislation and policies relating to children and families
• Knowledge of other agencies providing services for children and families
• Ability to supervise and manage volunteers and to work as part of a team
• Excellent written and verbal communication skills and relationship building abilities
• Excellent organisational and interpersonal skills
• A commitment to the values and ethos of the employer
• A clean driver's licence and access to a car
• Ability to work flexibly, occasional evening or weekend work

Responsibilities

• Ensuring allocated caseload of families receive the most appropriate form of support, monitoring and reviewing from referral to completion
• Implementing good safeguarding practice in all areas of work, promoting children's welfare at all times
• Contributing to the recruitment and ongoing training, and providing regular support and supervision of home-visiting volunteers
• Support the planning and delivery of family activities, groups, and projects.
• Work within the community to engage and support families across Elmbridge.
• Promote family wellbeing, financial resilience, and community engagement
• Develop and maintain effective partnerships with local organisations and services to ensure families can access appropriate support (e.g. financial, housing, health, wellbeing and family support services)

Skills

Safeguarding knowledge

Volunteer supervision

Communication skills

Teamwork

Driving licence

Flexible working

Community engagement

Job description

Family Support and Group Coordinator

Salary: £31,000 per annum, FTE

Hours: Part-time, 25 hours per week (negotiable)

Contract: Permanent

Location: Walton-on-Thames + Elmbridge

Responsible to: Director of Services

Our client is part of one of the UK's leading family support charities. Their ethos is to help parents build better lives and better futures for their children. Our client does this by recruiting and training local parent volunteers to offer practical and emotional support to families in their own homes. They also have dedicated Carer Support Co-ordinators who support families with illness, disability or additional needs and they offer other types of support such as crisis support and counselling.

About the role

• Ensuring allocated caseload of families receive the most appropriate form of support, monitoring and reviewing from referral to completion
• Implementing good safeguarding practice in all areas of work, promoting children's welfare at all times
• Contributing to the recruitment and ongoing training, and providing regular support and supervision of home-visiting volunteers
• Support the planning and delivery of family activities, groups, and projects.
• Work within the community to engage and support families across Elmbridge.
• Promote family wellbeing, financial resilience, and community engagement
• Develop and maintain effective partnerships with local organisations and services to ensure families can access appropriate support (e.g. financial, housing, health, wellbeing and family support services)

They are looking for someone with:

• Proven experience of supporting parents and young children in a paid or voluntary capacity
• A solid understanding of safeguarding practices and experience working with vulnerable families
• Knowledge of current legislation and policies relating to children and families
• Knowledge of other agencies providing services for children and families
• Ability to supervise and manage volunteers and to work as part of a team
• Excellent written and verbal communication skills and relationship building abilities
• Excellent organisational and interpersonal skills
• A commitment to the values and ethos of the employer
• A clean driver's licence and access to a car
• Ability to work flexibly, occasional evening or weekend work

What this employer offers:

• Flexible working (within service need)
• Generous annual leave
• Pension contribution
• Ongoing training and professional development
• The opportunity to be part of a well-respected local charity making a meaningful difference to families' lives

This post requires an Enhanced DBS check with Child Workforce barred list information (under the Adult and Child Workforce). Employment is subject to satisfactory references and DBS. The employer will only discuss or request criminal record details once a conditional offer has been made, in line with their Safer Recruitment Policy.

Our client is committed to safeguarding and to equality, diversity and inclusion.

They welcome applications from people with disabilities and anyone who may need adjustments or support to complete the application process will be able to contact the employer during the next stage of the recruitment process.

Schedule and Interview Process

Closing date: Friday 20th November 2026

Formal interview: Thursday 26th November at the employer's offices in Walton-on-Thames (panel interview & presentation)

The post is subject to an enhanced DBS check and requires the ability to travel efficiently around Elmbridge.