Family Operations Manager

ZipRecruiter; Farnborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm seeks a Family Operations Manager to provide comprehensive secretarial and administrative support within the Family department. The role involves managing client inquiries, preparing documentation, and collaborating closely with the Head of Department to drive efficiency and improvements. If you are passionate about delivering exceptional service and enhancing operational effectiveness, we encourage you to apply.

Benefits

Competitive salary based on experience

Bonus Scheme

Free car parking

Comprehensive benefits package

25 days holiday plus an additional day for Christmas closure

Perkbox benefits

Opportunities for learning and growth

Qualifications

• Experience in secretarial and administrative support.
• Strong organizational skills and attention to detail.
• Ability to manage client inquiries professionally.

Responsibilities

• Provide secretarial support including correspondence and documentation management.
• Manage client inquiries and departmental meetings.
• Assist in financial coordination and billing processes.

Skills

Secretarial skills

Client management

Administrative efficiency

Team collaboration

Job description

Job Description

Family Operations Manager

Due to our continued success and growth we have an exciting new role available within our Family department. This is a key role within the department, and they work with the HOD to provide an administration overview for the Department, supporting on general secretarial tasks on a day to day basis. This will include providing guidance to members of the team to ensure that all administrative processes and procedures are followed. Successful candidates will be required to have a full and thorough understanding of department processes and identify improvements to eradicate inefficiencies.

About Herrington Carmichael:

Herrington Carmichael LLP isn't your average law firm. We're an award-winning, Legal 500 ranked team known for our commitment to growth, fostering strong relationships, and our ambitious approach to providing full-service legal guidance for businesses, families, and individuals. We value collaboration and strive for excellence in everything we do.

The Opportunities:

Your responsibilities will include (but aren’t limited to):

• Secretarial support: Provide general secretarial support for the HOD and earners within the department including correspondence, court forms, digital dictation, billing and other documents.

• Court Documentation: Produce court bundles and prepare briefs to counsel.

• Client enquiries: Manage client enquiries in person, via email and by phone.

• Post: Ensure earners’ post and DX is sent out daily.

• Departmental Meetings: Prepare agendas, minutes, and data for key meetings, ensuring all stakeholders are informed and ready to take action.

• Diary Management: Handle the scheduling and diary management for the Head of Department (HOD), ensuring seamless organisation of their time.

• Client Relations: Assist in processing client complaints, making sure issues are handled efficiently and professionally.

• Billing Preparation: Gather up-to-date billing information from Earners to ensure timely and accurate billing cycles.

• Financial Coordination: Work closely with the Accounts team on forecasts, billing, and financial reporting to support department goals.

• Team Collaboration: Lead Earner admin meetings, driving improvements and reporting feedback to the HOD.

• Business Development: Take charge of monthly business development meetings, collaborating with the HOD and Business Relationships Manager to boost department growth.

• Debt Management: Help reduce aged debt by working closely with Earners to find solutions and improve financial performance.

• Compliance & Efficiency: Conduct regular audits, ensure all files are compliant with internal and external standards, and suggest ways to enhance processes.

• Project Assistance: Support the HOD with department-wide initiatives and lead on special projects when needed.

• General Support: Be the go-to person for administrative tasks, answering calls, covering holidays, and stepping in wherever the team needs you.

If you're ready to take on a dynamic role where no two days are the same and be part of a team that values efficiency, collaboration, and professional development, we'd love to hear from you!

The Perks:

● Competitive salary based on experience.

● Bonus Scheme

● Free car parking for your convenience.

● Comprehensive benefits package including a pension, enhanced maternity and paternity pay, 25 days holiday plus an additional day for Christmas closure and Perkbox benefits.

● The opportunity to learn and grow within a supportive and dynamic team.

Ready to Make a Difference?

We're looking for someone who is passionate about providing exceptional service, excited to be part of a winning team, and embraces our core values of Growth, Relationships, Ambition, Collaboration, and Excellence. If that sounds like you, send your CV and a cover letter outlining your qualifications to Lara Drijver, Resourcing Operations Manager, at [e-mail].

Herrington Carmichael is dedicated to fostering a workplace that celebrates and promotes equal opportunities for all, regardless of , , , , , , , or any other characteristic protected by law. We are committed to fair and transparent recruitment processes. Reasonable adjustments for applicants with disabilities are available upon request. We believe that a diverse and inclusive workforce drives innovation and success.