Family Liaison Officer

Suffolk County Council; Ipswich; On-site; GBP 13,000 - 14,000; Part time

Job summary

Britannia Primary School and Nursery in Ipswich is seeking a caring, well-organised Family Liaison Officer to join our team. You will work closely with pupils, parents and external agencies to support families, promote attendance and wellbeing, and help children reach their full potential.

The role focuses on building positive home–school relationships, providing practical assistance, and supporting safeguarding and pastoral needs within a 21-hour week schedule.

Qualifications

• GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
• Evidence of relevant professional development relating to children, families, safeguarding, attendance, SEND, pastoral support or wellbeing.
• Commitment to undertaking further training relevant to the role.

Responsibilities

• Build positive relationships between home and school with pupils, parents/carers, staff and external agencies.
• Provide support, guidance and practical assistance to families.
• Promote attendance and wellbeing and help ensure children receive the support they need to thrive.
• Collaborate with across school to remove barriers to learning for families.

Skills

Communication skills

Organisational skills

Relationship building

Safeguarding awareness

Pastoral support

Education

GCSE English & Maths (C/4+)

Family support/related qualification

Job description

Job Description

• Britannia Primary School and Nursery
• Address: Britannia Road, Ipswich, Suffolk IP4 5HE
• Salary: £13,332 - £14,451 per annum
• Hours: 21 hours per week, 8.30 am - 4.00 pm, 3 days per week, 38 weeks per year
• Contract: Fixed Term Contract until 31 August 2027, with potential to be made permanent
• Reference: 5699

Developing Responsible Citizens, Confident Individuals and Independent Learners

Oxlip Learning Partnership promotes equality, diversity and inclusion in its workforce and encourages applications from all sections of society. We are always keen to hear from talented professionals, at all stages of their career, who believe they can support us in achieving our vision.

Britannia Primary School and Nursery are seeking a caring, approachable and highly organised Family Liaison Officer to join our team.

This is a rewarding role for someone who is passionate about supporting children and families, helping to remove barriers to learning and ensuring every child has the opportunity to thrive.

You will be working closely with pupils, parents/carers, staff and external agencies, you will play a key role in building positive relationships between home and school. You will provide support, guidance and practical assistance to families, promote attendance and wellbeing, and help ensure that children receive the support they need to achieve their full potential.

Qualifications and Training

• Essential
• GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
• Evidence of relevant professional development relating to children, families, safeguarding, attendance, SEND, pastoral support or wellbeing.
• Commitment to undertaking further training relevant to the role.

Desirable

• Qualification in family support, childcare, youth work, education, counselling, safeguarding, attendance, SEND or a related field.
• Safeguarding training (Level 2 or above).
• Mental Health First Aid, ELSA, Thrive or similar pastoral support training. First Aid qualification.

We offer

• A large, successful school with enthusiastic children in a stimulating, friendly learning environment.
• The opportunity to work with dynamic and forward-thinking staff.
• A friendly, supportive working environment.
• Access to various professional development opportunities.
• We have supportive staff, parents and governors.

For more information, please view the Employee Benefits page.

To find out more

Please read the Job Description (pdf).

Closing date: 9.00 am, 16 November 2026.

Britannia Primary School and Nursery is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

An enhanced DBS check is required for all successful applicants. Oxlip Learning Partnership safeguards and promotes the welfare of students and requires all staff and visitors to share this commitment.

As such, all posts are subject to safer recruitment process, including the disclosure of criminal records, online checks and other vetting checks. We ensure that we have a range of policies in place which promote safeguarding and safer working practice across our schools.

Child Protection training will also need to be undertaken.

School Roll: 625

For further information and discussion regarding the post contact Jo Masters, by either calling 01473 728566 or emailing [e-mail] or visit the trust website.