Family Liaison Coordinator

West Midlands Police; Nechells; On-site; GBP 32,000 - 44,000; Full time

Job summary

West Midlands Police is seeking a Force Lead Family Liaison Coordinator to oversee strategic and operational delivery of family liaison across the force. Reporting to the FLC Strategic Lead, the post ensures deployments are professional, compliant with national guidance and responsive to bereaved families and investigative teams.

You will act as the subject matter expert for family liaison training, maintain a deployable FLO/FLA register, oversee deployment decisions, provide strategic advice to

Qualifications

• Able to deliver training on family liaison effectively.
• Strong strategic planning and leadership abilities.
• Demonstrated ability to implement national guidance within a police force.

Responsibilities

• Act as subject matter expert for family liaison and support training delivery.
• Maintain a register of deployable FLOs and FLAs and ensure readiness.
• Oversee selection, deployment, supervision and withdrawal of FLOs/FLAs in line with APP and force policy.
• Provide strategic advice to SIOs and departmental FLCs on complex deployments.
• Coordinate cross-border deployments, mass fatality responses and deaths abroad with national partners.

Skills

Training delivery

Strategic planning

Team leadership

Policy compliance

Cross-border coordination

Job description

Force Lead Family Liaison Coordinator (FLC) is responsible for overseeing the strategic and operational delivery of family liaison across WMP. Operating under the FLC Strategic Lead, the Force Lead FLC ensures that deployments are professionally managed, compliant with national guidance and responsive to the needs of bereaved families and investigative teams

•Act as the subject matter expert for family liaison within the force supporting training delivery.
•Maintain a register of deployable FLOs and FLAs, ensuring readiness and capability across departments.
•Oversee the selection, deployment, supervision, and withdrawal of FLOs and FLAs in line with APP and force policy.
•Provide strategic advice to SIOs and departmental FLCs on complex or high-profile deployments.
•Coordinate cross-border deployments, mass fatality responses and deaths abroad in liaison with national partners.

Click hereto view the full details of the role, including the Essential Criteria, Desirable Criteria and any educational requirements for the role.

Important Information

Salary: £38,169

Location: Aston Police Station

Closing Date: 23/09/2026

Proposed Interview Dates: TBC

Selection Process

• Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.

• Assessment and/or Interview-Candidates who successfully pass the application stage will be invited to attend an interview and/or assessment. This will provide you with the opportunity to demonstrate your suitability for the role.

• Pre-Employment Checks - If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required.Checks may include:

1. Vetting Checks - You must successfully complete the required level of Recruitment vettingand Counter Terrorism clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process.Click here for more information.

2. Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.

3. Reference Checks - You will need to provide details covering at least five years of employment, education or other relevant activity history.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.