Family Help Worker - North Locality 4

Nottingham City Council; Nottingham; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

26 days annual leave + bank holidays

Pension scheme with 17.9% employer

Smart Working

Employee wellbeing programme

Discounted local memberships

Job summary

Nottingham City Council invites applications for a hybrid, permanent role supporting children, families and young people across multiple city locations. You will deliver early help, coordinate interventions and promote best-value services while working with diverse partners.

The role requires Level 3 in Health and Social Care or related field, safeguarding knowledge and strong communication. You will travel across the city and participate in on-call rotas with a supportive team culture.

Qualifications

• Level 3 Diploma in Health and Social Care, Childcare, or related field.
• Experience working with children, families or young people.
• Knowledge of safeguarding procedures and local referral pathways.
• Familiarity with multi-agency working (e.g. social services, schools, NHS).
• Strong communication and listening skills; ability to build trust with families.
• Problem-solving and conflict resolution skills; organisational and record-keeping abilities.
• Ability to manage a caseload independently with understanding of child development.
• Awareness of social issues affecting families (poverty, domestic abuse, mental health).

Responsibilities

• Promote the Council's vision, values, aims and priorities, delivering best value services.
• Act as a Lead Professional for children, young people and families with diverse needs.
• Facilitate Early Help Assessments and plans, coordinate interventions with other agencies.
• Support agencies and families to bring lasting change and reduce dependency on public services.
• Deliver personal and social development interventions for children and families and support young people 0-19 to progress through education into adulthood.

Skills

Communication

Caseload management

Child development

Safeguarding

Education

Level 3 Diploma in Health and Social Care or related field

Job description

Job Description

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £32,597 (Level 1) to £35,412 (Level 4) per annum (pro-rata for part-time) (Pay award pending)

Location: Various locations across the City

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

• To promote the Council's vision, values, aims, objectives, and priorities actively and effectively, putting our citizens first through the delivery of best value services.
• To act as a key worker and Lead Professional for children, young people and families with a range of needs.
• To facilitate Early Help Assessments and plans, deliver appropriate interventions as well as coordinating interventions delivered by other agencies. Supporting children subject to Team around the Family, Child Protection, Child in Need, and Youth Justice Plans.
• To support and offer professional challenge to agencies and families to bring about lasting change, to increase the resilience of the family and decrease dependencies on public services.
• You will deliver quality personal and social development interventions for children and families and support young people 0-19, to move successfully through education into adulthood through targeted interventions.
• Daily travel within and around the city is a key expectation of this role. This includes, but is not limited to, approximately 12 visits per week to family homes and schools, as well as travel to team meetings and training sessions as required

About You

The ideal candidate will have:

• Level 3 Diploma in Health and Social Care, Childcare, or a related field.
• Experience working with children, young people, or families and knowledge of local services and referral pathways
• Knowledge of safeguarding procedures and child protection.
• Familiarity with multi-agency working (e.g. social services, schools, NHS)
• Strong communication and listening skills and the ability to build trust and rapport with families.
• Problem-solving and conflict resolution skills along with organisational and record-keeping abilities.
• Ability to work independently and manage a caseload with understanding of child development and parenting challenges.
• Awareness of social issues affecting families (e.g. poverty, domestic abuse, mental health).

A DBS enhanced check for a regulated activity is required for this post

The role requires you to participate in the on call rota.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries, please contact Family Help South Manager - Ben Matkin by email at [e-mail]

Closing Date:

24th August 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:

Week commencing 7th September 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.