Family Help Officer

Nottinghamshire County Council; East Midlands; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Place to Belong

Professional Development

Flexible Working

Generous Leave

Job summary

Nottinghamshire County Council is seeking a Family Help Officer to triage referrals related to child protection and safeguarding and to assess needs and risks. You will develop safety plans, work with families using a strengths-based approach, and collaborate with multi-disciplinary teams to provide timely support.

The role emphasizes accurate record-keeping and adaptation to a hybrid working pattern, with a focus on improving outcomes for children and families in the community.

Qualifications

• Minimum of 2 years’ experience in Children’s Social Care, Early Help Services, or Customer Services.
• Knowledge of relevant legislation affecting children and families.
• Strong analytical skills to assess risks and make informed decisions.
• Good general education, ideally NVQ level 3 or equivalent.

Responsibilities

• Receive and triage referrals related to child protection and safeguarding.
• Assess needs and risks of children and families and plan interventions.
• Develop safety plans and identify appropriate support.
• Use a strengths-based approach with families and networks.
• Collaborate with multi-disciplinary professionals to provide timely support.
• Maintain accurate records to track progress across services.

Skills

Social Care Experience

Analytical Skills

Communication

Team Collaboration

Education

NVQ Level 3

Job description

Job Description / Person Specification

Family Help Officer JD.pdf – 135KB Opens in a new window

Salary

£31,015 - £34,811 per annum

Type of vacancy

Fixed Term

Work pattern

Full Time

Duration (Months)

6

Hours per week

37

Work Base

Oak House, Linby, NG15 8LG

Working Arrangements

Hybrid

Competency Framework

Tier 7b

Number of posts

3

Interview date

9 November 2026

Closing Date

02 November 2026 23:55

The Children and Families Department takes a strengths-based approach to working with each other, children, young people and families, and our partner agencies. We call this 'Our Nottinghamshire Approach'. Watch the two minute animation to learn more.

At Nottinghamshire County Council, we are dedicated to making a difference in the lives of children and families. Rooted in community, we strive to provide a supportive environment where everyone is valued. Join us in our mission to ensure that every child receives the care and support they deserve.

As a Family Help Officer, you will play a crucial role in receiving and triaging referrals related to child protection, safeguarding, and early help. Your expertise will help identify needs, assess risks, and determine the best interventions to support families. This is an exciting opportunity to make a real impact in your community!

In This Role, You Will

• Receive and Triage Referrals: Handle referrals from professionals, families, and the public regarding child protection and safeguarding.
• Assess Needs and Risks: Identify the needs of children and families, considering support options and making informed decisions.
• Safety Planning: Assess risks and develop strategies to mitigate them, ensuring the safety of children and families.
• Strengths-Based Approach: Recognise and build on the strengths of families and their support networks.
• Collaborate with Professionals: Work alongside multi-disciplinary teams to provide timely and effective support.
• Maintain Accurate Records: Keep detailed records to track and monitor the progress of children and families through services.

To Succeed In This Role, You Should Have

• A minimum of 2 years’ experience in Children’s Social Care, Early Help Services, or Customer Services.
• A good general education, ideally to NVQ level 3 or equivalent.
• Knowledge of relevant legislation and guidance affecting children and families.
• Strong analytical skills to assess risks and make informed decisions.

We Are Looking For Candidates Who Demonstrate

• Professional Curiosity: A desire to understand the complexities of family situations.
• Excellent Communication: The ability to engage effectively with children, families, and professionals.
• Team Collaboration: A commitment to working collaboratively within a multi-disciplinary team.
• Adaptability: The ability to thrive in a fast-paced environment and respond to changing needs.

At Nottinghamshire County Council, We Offer

• A Place to Belong: A friendly, inclusive workplace where everyone is valued.
• Professional Development: Opportunities for training and career advancement.
• Flexible Working: A supportive environment that promotes work-life balance.
• Generous Leave: A competitive leave package to ensure your well-being.

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.